Sportsradar
Muntinlupa, Metro Manila, Philippines
THE CHALLENGE: Provides daily IT support and resolves technical issues for Manila-based employees efficiently. Maintains and manages all end-user workstations — including checking, analyzing, troubleshooting, and resolving PC hardware and software problems. Delivers software and application support: installing, resetting operating systems, deploying applications, and configuring software across all departments. Manages tickets in Jira and ServiceNow for both Manila Office and global tasks, ensuring timely responses and resolution. Administers user accounts: creating, modifying, and removing Active Directory accounts, RTS accounts, and user access across instant messaging and business applications. Supports network connectivity and office printing infrastructure. Sets up, configures, and deploys workstations and devices for all departments. Supports IT security requirements including password management, antivirus management, and endpoint protection. Serves as the first...
