6 customer support specialist jobs found

At Aristocrat, our goal is to bring happiness to life through the power of play! As a Game Operations Specialist, you will play a key role in game content release and management. Your work will help our high-quality games reach players seamlessly and on schedule. This is an outstanding opportunity to join a vibrant team committed to delivering remarkable gaming experiences across diverse markets and platforms. What You'll Do Plan, schedule, coordinate, and complete game releases and content updates across various environments. Manage and maintain game configurations, including metadata, feature settings, stakes, and environment-specific parameters. Coordinate routine updates, patches, and hotfixes with minimal disruption to live environments. Coordinate the onboarding of new markets and operator integrations, ensuring operational readiness and smooth debut execution. Provide operational and technical support during onboarding and post-launch activities, resolving...

Rush Street Interactive (NYSE: RSI) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: BetRivers.com, PlaySugarHouse.com, and RushBet.co. We’re building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game. The Omnichannel Operations Specialist serves as a key link between online and retail marketing efforts. Ensuring consistent player experiences across all customer touchpoints. This position reports into the Director of Revenue Operations and will collaborate with the Director of Omnichannel Strategy and Omnichannel Marketing Analyst to translate customer insights into targeted campaigns that improve player value, retention, and overall business performance. What You'll Do: Own the end-to-end execution of omnichannel promotions connecting brick-and-mortar casino properties with online gaming experiences to drive cross-channel...

As the Senior Manager of CRM Marketing at Aristocrat, you will have an outstanding opportunity to build and implement data-driven strategies that improve player retention, acquisition, and lifetime value. Your skills in CRM planning and delivery, online marketing, and immediate customer relationship management will play a key role. You will improve the customer journey through player segmentation and personalized promotions. Working closely with teams from Marketing, Product, Business Analytics, and Technology, you will develop player experiences and notably increase conversion and retention. What You'll Do Develop and implement a comprehensive Customer Life Cycle Management (CLCM) strategy to drive player retention, engagement, and dedication. Leverage real-time CRM capabilities to build personalized, automated, and data-driven customer journeys. Define and optimize segmentation models to enhance targeting and improve engagement rates. Align CLCM strategies with business...

As the Senior Manager of CRM Marketing at Aristocrat, you will have an outstanding opportunity to build and implement data-driven strategies that improve player retention, acquisition, and lifetime value. Your skills in CRM planning and delivery, online marketing, and immediate customer relationship management will play a key role. You will improve the customer journey through player segmentation and personalized promotions. Working closely with teams from Marketing, Product, Business Analytics, and Technology, you will develop player experiences and notably increase conversion and retention. What You'll Do Develop and implement a comprehensive Customer Life Cycle Management (CLCM) strategy to drive player retention, engagement, and dedication. Leverage real-time CRM capabilities to build personalized, automated, and data-driven customer journeys. Define and optimize segmentation models to enhance targeting and improve engagement rates. Align CLCM strategies with business...

As the Senior Manager of CRM Marketing at Aristocrat, you will have an outstanding opportunity to build and implement data-driven strategies that improve player retention, acquisition, and lifetime value. Your skills in CRM planning and delivery, online marketing, and immediate customer relationship management will play a key role. You will improve the customer journey through player segmentation and personalized promotions. Working closely with teams from Marketing, Product, Business Analytics, and Technology, you will develop player experiences and notably increase conversion and retention. What You'll Do Develop and implement a comprehensive Customer Life Cycle Management (CLCM) strategy to drive player retention, engagement, and dedication. Leverage real-time CRM capabilities to build personalized, automated, and data-driven customer journeys. Define and optimize segmentation models to enhance targeting and improve engagement rates. Align CLCM strategies with business...