21 customer service jobs found

Customer Success Specialist At Aristocrat, we believe in crafting world-class gaming experiences that bring happiness and excitement to our players. As a Customer Success Specialist, you will play a pivotal role in ensuring our customers' happiness and success with our products. You’ll have the opportunity to work with a dynamic team, dedicated to innovation and customer-centric solutions. This role is perfect for someone who is ambitious, enjoys building relationships, and thrives in a fast-paced environment. Join us in our mission to deliver outstanding customer experiences and be part of a company that values talent, collaboration, and excellence! What You'll Do Support customer onboarding, product implementation, and user enablement activities. Serve as the primary point of contact for assigned customers, conduct regular onsite and virtual customer meetings; respond to routine customer inquiries regarding product functionality and guidelines. Maintain accurate...

The Senior Account Director will lead the strategic direction, execution, and performance of all account management activities across the region. This role leads all aspects of a group of Senior Account Managers and is responsible for ensuring outstanding customer success, operational excellence, and long-term growth of the iLottery program. The ideal candidate is a seasoned leader with deep experience in client relationship management, contract oversight, and cross-functional collaboration in a fast-paced, regulated environment. What You'll Do Leadership & Team Management Lead, mentor, and develop a high-performing team of Senior Account Managers across North America. Establish clear goals, benchmarks, and performance metrics aligned with business objectives. Develop a culture of accountability, collaboration, and continuous improvement. Strategic Customer Success Serve as the executive sponsor for key iLottery accounts and vendor partnerships. Drive...

The Senior Account Director will lead the strategic direction, execution, and performance of all account management activities across the region. This role leads all aspects of a group of Senior Account Managers and is responsible for ensuring outstanding customer success, operational excellence, and long-term growth of the iLottery program. The ideal candidate is a seasoned leader with deep experience in client relationship management, contract oversight, and cross-functional collaboration in a fast-paced, regulated environment. What You'll Do Leadership & Team Management Lead, mentor, and develop a high-performing team of Senior Account Managers across North America. Establish clear goals, benchmarks, and performance metrics aligned with business objectives. Develop a culture of accountability, collaboration, and continuous improvement. Strategic Customer Success Serve as the executive sponsor for key iLottery accounts and vendor partnerships. Drive...

Aristocrat has a reputation for groundbreaking strategies in the gaming industry. As a Data Product Manager, you will play a leading role in advancing innovation and quality in our iLottery division. This important role lets you merge business needs with data capabilities to produce world-class solutions. We cultivate collaboration, inclusion, and strong ambition at Aristocrat, making this a highly outstanding chance for driven individuals to make a tangible impact. Join us in crafting the future of regulated online gaming using your expertise and passion! What You'll Do Partner with lottery customers and internal collaborators to deeply understand their business objectives, processes, decisions, and difficulties. Translate business needs into scalable, trusted, and actionable data solutions by assessing relevant sources, definitions, quality, constraints, and platform capabilities. Own initiatives throughout the entire product lifecycle, from opportunity assessment through...

Aristocrat has a reputation for groundbreaking strategies in the gaming industry. As a Data Product Manager, you will play a leading role in advancing innovation and quality in our iLottery division. This important role lets you merge business needs with data capabilities to produce world-class solutions. We cultivate collaboration, inclusion, and strong ambition at Aristocrat, making this a highly outstanding chance for driven individuals to make a tangible impact. Join us in crafting the future of regulated online gaming using your expertise and passion! What You'll Do Partner with lottery customers and internal collaborators to deeply understand their business objectives, processes, decisions, and difficulties. Translate business needs into scalable, trusted, and actionable data solutions by assessing relevant sources, definitions, quality, constraints, and platform capabilities. Own initiatives throughout the entire product lifecycle, from opportunity assessment through...

Rush Street Interactive (NYSE: RSI) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: BetRivers.com, PlaySugarHouse.com, and RushBet.co. We’re building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game. We are seeking a Director, Affiliate Marketing to lead one of RSI's largest and fastest-growing acquisition channels. Affiliate marketing has become a critical driver of new customer acquisition, and this leader will be responsible for evolving our strategy, technology, partner relationships, commercial model, and team as we continue expanding across regulated markets. This is a highly visible leadership role that combines commercial ownership, technical expertise, people leadership, and cross-functional collaboration. You'll partner closely with Finance, Product, Product Marketing, Brand Marketing, Legal, Compliance, BI, MarTech,...

The primary role of this individual will be to build, enhance, and maintain a business intelligence platform to support business intelligence and advanced analytics requirements. The selected candidate will engage with our business and operations teams from initial project definition through to project completion and will engage on multiple projects. Primary responsibilities will include the development of reporting and analytical solutions, a full suite of documentation, as well as some light application updates to enable such solutions. Deliverables include company reporting and dashboard solutions, documentation, light application enhancements, and custom analysis. The results of your work will allow us to streamline our reporting operations and enable the generation of new insights that will allow us to transform our Analytics & Insights efforts to support business strategy, as well as marketing and operations. What You'll Do: Analyze complex datasets, extracted...

The primary role of this individual will be to build, enhance, and maintain a business intelligence platform to support business intelligence and advanced analytics requirements. The selected candidate will engage with our business and operations teams from initial project definition through to project completion and will engage on multiple projects. Primary responsibilities will include the development of reporting and analytical solutions, a full suite of documentation, as well as some light application updates to enable such solutions. Deliverables include company reporting and dashboard solutions, documentation, light application enhancements, and custom analysis. The results of your work will allow us to streamline our reporting operations and enable the generation of new insights that will allow us to transform our Analytics & Insights efforts to support business strategy, as well as marketing and operations. What You'll Do: Analyze complex datasets, extracted...

The primary role of this individual will be to build, enhance, and maintain a business intelligence platform to support business intelligence and advanced analytics requirements. The selected candidate will engage with our business and operations teams from initial project definition through to project completion and will engage on multiple projects. Primary responsibilities will include the development of reporting and analytical solutions, a full suite of documentation, as well as some light application updates to enable such solutions. Deliverables include company reporting and dashboard solutions, documentation, light application enhancements, and custom analysis. The results of your work will allow us to streamline our reporting operations and enable the generation of new insights that will allow us to transform our Analytics & Insights efforts to support business strategy, as well as marketing and operations. What You'll Do: Analyze complex datasets, extracted...

Aristocrat Interactive is at the forefront of platform innovation, leading the delivery of world-class data solutions in the regulated iGaming market. We are dedicated to crafting a suite of data-driven products that help operators gain actionable insights, engage players more effectively, and reach outstanding commercial success. As a Senior Product Solutions Manager: Data & Insights, you will play a key role in evolving our data and insights platform. You will drive strategic impact and encourage innovation in a fast-paced, ambitious industry. What You'll Do Direct the strategy and manage the backlog for the data and insights platform, ensuring flawless execution. Optimize data integrations and speed to market for new insights and analytics features. Improve the platform to support efficient operational processes and core data functionalities. Translate strategic objectives and market insights into clear product outcomes and actionable requirements. Lead complex...

Aristocrat Interactive stands at the forefront of product evolution and platform innovation, leading the way in regulated iGaming markets. We are investing in a connected suite of products developed to help operators distribute content more effectively, engage players intelligently, and achieve stronger commercial outcomes. As a Senior Product Solutions Manager for Content Distribution, you'll be pivotal in defining what makes us successful and accelerating market dominance. This role offers an outstanding opportunity to drive strategic impact and innovation within a constantly evolving industry! What You'll Do Lead the strategy and handle the backlog for the content distribution or first-party, second-party & third party content. Optimize integrations and speed to market of new content rollouts. Improve the platform to handle more efficient operational processes and core functionalities. Translate strategic objectives and market insights into clear product outcomes and...

At Aristocrat, we are driven by our mission to bring happiness to life through the power of play. As a global leader in gaming content and technology, we pride ourselves on our inclusive culture, innovative spirit, and our dedication to responsible gameplay. Our Project Coordinator role is an outstanding opportunity for an ambitious professional to play a critical part in our diverse and vibrant team. As a Project Coordinator, you will be at the heart of our operations, ensuring that our projects run smoothly and efficiently. This role is vital in supporting our Project Manager and helping us achieve flawless execution in all our endeavors. If you are passionate about project management and eager to contribute to a world-class team, we want you! What You'll Do The following outlines the typical duties of a Project Coordinator– software, hardware and implementation. In addition, all employees are expected to comply with all reasonable Management directives to ensure customer...

At Aristocrat, we are driven by our mission to bring happiness to life through the power of play. As a global leader in gaming content and technology, we pride ourselves on our inclusive culture, innovative spirit, and our dedication to responsible gameplay. Our Project Coordinator role is an outstanding opportunity for an ambitious professional to play a critical part in our diverse and vibrant team. As a Project Coordinator, you will be at the heart of our operations, ensuring that our projects run smoothly and efficiently. This role is vital in supporting our Project Manager and helping us achieve flawless execution in all our endeavors. If you are passionate about project management and eager to contribute to a world-class team, we want you! What You'll Do The following outlines the typical duties of a Project Coordinator– software, hardware and implementation. In addition, all employees are expected to comply with all reasonable Management directives to ensure customer...

At Aristocrat, we are driven by our mission to bring happiness to life through the power of play. As a global leader in gaming content and technology, we pride ourselves on our inclusive culture, innovative spirit, and our dedication to responsible gameplay. Our Project Coordinator role is an outstanding opportunity for an ambitious professional to play a critical part in our diverse and vibrant team. As a Project Coordinator, you will be at the heart of our operations, ensuring that our projects run smoothly and efficiently. This role is vital in supporting our Project Manager and helping us achieve flawless execution in all our endeavors. If you are passionate about project management and eager to contribute to a world-class team, we want you! What You'll Do The following outlines the typical duties of a Project Coordinator– software, hardware and implementation. In addition, all employees are expected to comply with all reasonable Management directives to ensure customer...

At Aristocrat, we are driven by our mission to bring happiness to life through the power of play. As a global leader in gaming content and technology, we pride ourselves on our inclusive culture, innovative spirit, and our dedication to responsible gameplay. Our Project Coordinator role is an outstanding opportunity for an ambitious professional to play a critical part in our diverse and vibrant team. As a Project Coordinator, you will be at the heart of our operations, ensuring that our projects run smoothly and efficiently. This role is vital in supporting our Project Manager and helping us achieve flawless execution in all our endeavors. If you are passionate about project management and eager to contribute to a world-class team, we want you! What You'll Do The following outlines the typical duties of a Project Coordinator– software, hardware and implementation. In addition, all employees are expected to comply with all reasonable Management directives to ensure customer...

At Aristocrat, we believe in bringing happiness to life through the power of play. As the Director, iLottery Marketing & Communications, you will have a key role in our Global Regulated Marketing function, reporting directly to the Vice President, Global Product Marketing. This position is essential for leading coordinated product marketing, communications, and go-to-market strategies for our iLottery business. It’s an exciting chance to link product strategy, customer needs, market context, commercial priorities, and reputation factors to improve Aristocrat’s reputation with lottery customers and decision-makers. The Director owns the iLottery narrative and audience strategy while partnering with the broader Communications organization on enterprise standards, media engagement, and reputation priorities. This role acts as the iLottery subject matter expert for Corporate Affairs and Marketing (CAM). It connects operational leaders and talent to priority initiatives. It...

At Aristocrat, we believe in bringing happiness to life through the power of play. As the Director, iLottery Marketing & Communications, you will have a key role in our Global Regulated Marketing function, reporting directly to the Vice President, Global Product Marketing. This position is essential for leading coordinated product marketing, communications, and go-to-market strategies for our iLottery business. It’s an exciting chance to link product strategy, customer needs, market context, commercial priorities, and reputation factors to improve Aristocrat’s reputation with lottery customers and decision-makers. The Director owns the iLottery narrative and audience strategy while partnering with the broader Communications organization on enterprise standards, media engagement, and reputation priorities. This role acts as the iLottery subject matter expert for Corporate Affairs and Marketing (CAM). It connects operational leaders and talent to priority initiatives. It...

At Aristocrat, we believe in bringing happiness to life through the power of play. As the Director, iLottery Marketing & Communications, you will have a key role in our Global Regulated Marketing function, reporting directly to the Vice President, Global Product Marketing. This position is essential for leading coordinated product marketing, communications, and go-to-market strategies for our iLottery business. It’s an exciting chance to link product strategy, customer needs, market context, commercial priorities, and reputation factors to improve Aristocrat’s reputation with lottery customers and decision-makers. The Director owns the iLottery narrative and audience strategy while partnering with the broader Communications organization on enterprise standards, media engagement, and reputation priorities. This role acts as the iLottery subject matter expert for Corporate Affairs and Marketing (CAM). It connects operational leaders and talent to priority initiatives. It...

At Aristocrat, we believe in bringing happiness to life through the power of play. As the Director, iLottery Marketing & Communications, you will have a key role in our Global Regulated Marketing function, reporting directly to the Vice President, Global Product Marketing. This position is essential for leading coordinated product marketing, communications, and go-to-market strategies for our iLottery business. It’s an exciting chance to link product strategy, customer needs, market context, commercial priorities, and reputation factors to improve Aristocrat’s reputation with lottery customers and decision-makers. The Director owns the iLottery narrative and audience strategy while partnering with the broader Communications organization on enterprise standards, media engagement, and reputation priorities. This role acts as the iLottery subject matter expert for Corporate Affairs and Marketing (CAM). It connects operational leaders and talent to priority initiatives. It...

At Aristocrat, we believe in bringing happiness to life through the power of play. As the Director, iLottery Marketing & Communications, you will have a key role in our Global Regulated Marketing function, reporting directly to the Vice President, Global Product Marketing. This position is essential for leading coordinated product marketing, communications, and go-to-market strategies for our iLottery business. It’s an exciting chance to link product strategy, customer needs, market context, commercial priorities, and reputation factors to improve Aristocrat’s reputation with lottery customers and decision-makers. The Director owns the iLottery narrative and audience strategy while partnering with the broader Communications organization on enterprise standards, media engagement, and reputation priorities. This role acts as the iLottery subject matter expert for Corporate Affairs and Marketing (CAM). It connects operational leaders and talent to priority initiatives. It...