24 customer experience jobs found

As Deputy Head of Sports CRM, you will work closely with the Head of Sports CRM to support the delivery of the CRM strategy across the global Sports business. You will oversee the day-to-day running of the Sports CRM department and provide leadership to CRM Coordinators, Country Leads, and Managers to ensure a high-quality customer experience. We are seeking a strategic and collaborative CRM leader to support the Head of Sports CRM in driving team development, operational excellence, and customer growth. In this role, you will oversee the delivery of CRM roadmaps across the customer lifecycle, with responsibility for reducing churn, increasing yield, and improving customer satisfaction through relevant, personalised, and cost-effective communications. You will work closely with stakeholders across Gaming CRM, Product, Trading, Operations, and Marketing to shape customer journeys, optimise campaign performance, support product launches, and champion a data-driven, test-and-learn...

Ignite Your Career Where Innovation Leads the Way!   Bally’s Interactive is redefining the future of entertainment by powering one of the world’s most dynamic entertainment ecosystems. We believe the customer experience is the product, and through technology and innovation, we create experiences that captivate and delight our customers. You’ll apply your expertise in sports betting, iGaming, live sports streaming, payments and fraud prevention, CRM, and gamification technologies. Whether your passion lies in data, AI, machine learning, user experience, security, or emerging tech, you’ll have the opportunity to grow, innovate, put your ideas to the test, and make a real impact. Join our team and elevate your career in a rapidly growing industry that rewards bold thinking, creativity, and innovation. What About The Role? Bally’s Media is looking for a Lead Analyst who loves digging into data and uncovering the story behind it. Our streaming platforms generate...

Rush Street Interactive (NYSE: RSI) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: BetRivers.com, PlaySugarHouse.com, and RushBet.co. We’re building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game. The Omnichannel Operations Specialist serves as a key link between online and retail marketing efforts. Ensuring consistent player experiences across all customer touchpoints. This position reports into the Director of Revenue Operations and will collaborate with the Director of Omnichannel Strategy and Omnichannel Marketing Analyst to translate customer insights into targeted campaigns that improve player value, retention, and overall business performance. What You'll Do: Own the end-to-end execution of omnichannel promotions connecting brick-and-mortar casino properties with online gaming experiences to drive cross-channel...

Join Aristocrat, a top player in the entertainment and content-creation industry, as a Marketing Automation Strategist! This job is critical in advancing customer engagement, personalization, and revenue growth for the Michigan Lottery’s iLottery program. Our culture thrives on innovation, collaboration, and excellence, impacting millions of lives daily. As part of our dynamic team, you’ll interpret business targets into scalable, data-driven customer journeys across several channels, ensuring effective rollout and optimization. If you have the ambition and readiness to direct world-class marketing automation programs, this opportunity is for you! What You'll Do Take full responsibility for the complete marketing automation and lifecycle approach for the Michigan iLottery program. Act as the primary point of accountability for lifecycle automation performance and scalability. Partner with marketing and business leaders to define lifecycle priorities and automation...

This is an exciting opportunity to contribute to the sustainability journey of a global ASX-listed entertainment and technology company operating in a constantly evolving regulatory environment. As part of the Group Corporate Affairs & Marketing function, the Sustainability team helps develop and communicate Aristocrat’s sustainability strategy and performance. They assist the business in meeting shifting customer expectations and global regulatory demands. As Sustainability Reporting Specialist, you will support the delivery and continuous improvement of Aristocrat’s sustainability reporting program. Reporting to the Director - Group Sustainability, you will collaborate with Sustainability team members and professionals across the organisation. You will coordinate reporting activities, support ESG disclosure requirements, and improve reporting processes and governance. This role offers broad exposure across the business and an opportunity to deepen your experience...

What You'll Do:- As an Associate Principal Animator at Aristocrat, you will play a pivotal role in crafting world-class gaming experiences. Your primary responsibilities will include: Contributing innovative gaming animations throughout the production cycle. Ensuring consistency and quality of animation/build work across project teams. Comprehending and quickly acting on Art briefs, conceptualizing and producing creative animations and artwork. Serving as a seeding resource for a creative animation team, which will initially handle tasks in India and later be part of a distributed team. Responding promptly to remote direction and making requested changes in a timely manner. Communicating complex art and animation-related issues clearly to local and remote team members. Adding customer value to all aspects of the creative production pipeline from concept through post-production. Providing high-quality digital artwork and animation for innovative gaming...

Rush Street Interactive (NYSE: RSI) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: BetRivers.com, PlaySugarHouse.com, and RushBet.co. We’re building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game. The Affiliate Manager will lead the strategic growth and performance of RSI’s affiliate programs across multiple brands and markets. This role combines strategy, relationship management, and analytical expertise to drive partner acquisition, optimize campaigns, and deliver measurable ROI. What You'll Do: Affiliate Program Strategy & Leadership Lead the strategic development, optimization, and growth of RSI’s affiliate marketing programs across all brands and markets. Identify, recruit, and onboard high-performing affiliate partners across key networks (Income Access, Partnerize, CJ, Impact Radius etc.). Negotiate...

Rush Street Interactive (NYSE: RSI) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: BetRivers.com, PlaySugarHouse.com, and RushBet.co. We’re building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game. The Affiliate Manager will lead the strategic growth and performance of RSI’s affiliate programs across multiple brands and markets. This role combines strategy, relationship management, and analytical expertise to drive partner acquisition, optimize campaigns, and deliver measurable ROI. What You'll Do: Affiliate Program Strategy & Leadership Lead the strategic development, optimization, and growth of RSI’s affiliate marketing programs across all brands and markets. Identify, recruit, and onboard high-performing affiliate partners across key networks (Income Access, Partnerize, CJ, Impact Radius etc.). Negotiate...

Rush Street Interactive (NYSE: RSI) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: BetRivers.com, PlaySugarHouse.com, and RushBet.co. We’re building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game. We are looking for a Senior Financial Analyst to join our Financial Planning & Analysis team, reporting to the Manager of Financial Planning & Analysis and support with activities to include annual budget, quarterly forecast, cross-functional planning support, modeling of commercial opportunities, weekly and monthly reporting, competitive intelligence, and ad hoc analysis. As a rapidly growing company in an emerging industry, you’ll have a huge impact on our product and our company. Be at the forefront of this ground-breaking industry! What You'll Do: Provides FP&A support including budgeting, reporting, and...

Are you ready to get the Easygo Edge? A CRM specialist who loves projects? This ones for you. What you’ll build with us: As our CRM Project Specialist   you will support the delivery, optimisation, and ongoing management of CRM initiatives that enhance customer engagement, operational efficiency, and data-driven marketing performance. This role is responsible for coordinating CRM-related projects including new market integrations, system enhancements, new & improved operating models, campaign implementations, integrations, and user adoption. The CRM Project Specialist acts as the link between technical teams, marketing, and customer operations to ensure the CRM platform is effectively leveraged to drive business growth and customer satisfaction. We know that innovation ignites when we build and create together, in person. This is a full-time opportunity at our Melbourne office. You’ll work right where it all happens, surrounded by our fearless crew shipping...

As a Lead Global Integrated Planner, you’ll play a key role in shaping how our global supply chain performs. This is a high-impact opportunity to influence end-to-end planning, optimize reverse logistics, and drive smarter, data-informed decisions across the business. You’ll collaborate with cross-functional partners, work with complex data sets, and help improve how we plan, forecast, and operate at scale. If you enjoy solving complex problems, working with data, and driving meaningful operational improvements, this is an exciting opportunity to make a real impact! What You'll Do Lead reverse logistics strategy, including returns, refurbishment, and redistribution planning Drive end-to-end planning across demand, supply, inventory, and NPI Apply predictive analytics to improve forecast accuracy and inventory positioning Analyze data to identify trends, risks, and improvement opportunities Conduct root cause analysis and implement corrective actions Develop...

Join Aristocrat as a Senior Partner Success Manager, where you will have a crucial role in advancing our ambitious and world-class iGaming offerings. This outstanding chance allows you to work with a team committed to excellence, collaboration, and flawless execution in the fast-paced and competitive online gaming market. As a Senior Partner Success Manager, you will develop the future of Aristocrat Interactive by building positive relationships with key partner accounts, helping them prosper and succeed. What You'll Do Conduct market analysis and research, communicating findings to key partners to inform strategic decisions. Report game performance, sharing competitive insights that help steer our business. Convey game roadmaps to partners and operators, ensuring prioritized delivery of top-tier content. Collaborate with operators and partners to develop comprehensive marketing plans for our content. Optimize Aristocrat Interactive’s commercial, promotional, and on-site...

Join Aristocrat as a Senior Partner Success Manager, where you will have a crucial role in advancing our ambitious and world-class iGaming offerings. This outstanding chance allows you to work with a team committed to excellence, collaboration, and flawless execution in the fast-paced and competitive online gaming market. As a Senior Partner Success Manager, you will develop the future of Aristocrat Interactive by building positive relationships with key partner accounts, helping them prosper and succeed. What You'll Do Conduct market analysis and research, communicating findings to key partners to inform strategic decisions. Report game performance, sharing competitive insights that help steer our business. Convey game roadmaps to partners and operators, ensuring prioritized delivery of top-tier content. Collaborate with operators and partners to develop comprehensive marketing plans for our content. Optimize Aristocrat Interactive’s commercial, promotional, and on-site...

The Manager, Strategy and Corporate Development role at Aristocrat offers an outstanding chance to lead our global strategy and corporate vision. Aristocrat is known for its world-class gaming content and technology. This role is key to defining and delivering our strategic plans. By joining Aristocrat, you will contribute to crafting the future path of our company. You will help drive both organic and inorganic growth opportunities and work on high-visibility projects. The Manager will serve an essential function within the Strategy and Corporate Development team, playing a major part in crafting and aligning our corporate strategy. Responsibilities include reviewing enterprise-wide strategic opportunities, identifying emerging market chances, and analyzing industry trends and competitor movements. Furthermore, you will engage in M&A activities and be an important contributor to our extended planning initiatives. The Manager will also play a significant role in the...

Aristocrat is looking for a dedicated Buyer Planner for the EMEA region. In this role, you will ensure the smooth flow of materials and services, supporting our Configure-to-Order production and field service needs across several countries. This position suits individuals who excel in a dynamic, fast-paced environment and want to make a meaningful impact on our supply chain operations. Join us in our mission to bring happiness to life through the power of play! What You'll Do Identify, assess, and choose suppliers throughout the EMEA region according to cost, quality, delivery, and compliance criteria. Negotiate pricing, lead times, Incoterms, and commercial terms with regional suppliers within established procurement frameworks. Build and maintain positive relationships with a diverse, multi-country supplier base; conduct regular supplier performance reviews. Hold suppliers accountable through important metrics such as timely delivery, lead-time adherence, quality...

Aristocrat leads the world in gaming content and technology, and we seek an ambitious Sr Lead Tech Artist to join our outstanding team! At Aristocrat, we believe in the power of play and strive to bring happiness to life with our world-class gaming experiences. As a Sr Lead Tech Artist, you will have a vital part in crafting the visual and technical elements of our digital gaming projects. You will support seamless collaboration and high-quality delivery across various teams. This exciting role offers the opportunity to work with innovative technology and contribute to crafting premium gaming content! What You'll Do Create and refresh artwork and animation for digital gaming projects. Focus on the content implementation pipeline to ensure smooth workflows. Clearly and accurately complete processes regarding asset management, file organization, and output configuration. Schedule and manage time efficiently while working with agile development leaders to plan work....

Aristocrat leads the world in gaming content and technology, and we seek an ambitious Sr Lead Tech Artist to join our outstanding team! At Aristocrat, we believe in the power of play and strive to bring happiness to life with our world-class gaming experiences. As a Sr Lead Tech Artist, you will have a vital part in crafting the visual and technical elements of our digital gaming projects. You will support seamless collaboration and high-quality delivery across various teams. This exciting role offers the opportunity to work with innovative technology and contribute to crafting premium gaming content! What You'll Do Create and refresh artwork and animation for digital gaming projects. Focus on the content implementation pipeline to ensure smooth workflows. Clearly and accurately complete processes regarding asset management, file organization, and output configuration. Schedule and manage time efficiently while working with agile development leaders to plan work....

We're looking for a passionate and strategically minded Product Manager to take ownership of our Class III Australia and New Zealand gaming content portfolio. This isn't a role where you'll simply manage a backlog - you'll define the vision, influence the strategy and shape the future of Aristocrat's content roadmap across ANZ. Working alongside world-class studios, creative teams and business leaders, you'll identify opportunities, guide investment decisions and help bring industry-leading gaming experiences to life. You'll have a seat at the table with senior leadership, a direct impact on portfolio performance, and the ability to influence products that entertain players across Australia and New Zealand. What You’ll Do: Lead a portfolio that matters : Own your roadmap and develop a high-impact collection of gaming content spanning both Australia and New Zealand. Shape the future : Develop and communicate a compelling product vision extending 2+ years into the future,...

At Aristocrat, we are passionate about delivering world-class gaming experiences and bringing happiness to life through the power of play. As a global leader in gaming content and technology, our innovative team consistently pushes the boundaries to build outstanding and immersive experiences for players worldwide. Joining our dynamic and ambitious team means being part of a culture that values creativity, collaboration, and excellence. We are excited to offer an outstanding opportunity for a Sr Animator II to contribute to our mission and leave a lasting impact on the gaming industry! What You'll Do:- Build high-quality 3D assets, animations, and visual effects for slot games. Develop and animate game symbols, characters, bonus features, and cinematic sequences. Develop 3D models, handle texturing and shading, configure lighting (V-Ray), rigging, and animate within Autodesk Maya. Develop smooth 2D animations and VFX through Adobe After Effects. Collaborate closely...

At Aristocrat, we are passionate about delivering world-class gaming experiences and bringing happiness to life through the power of play. As a global leader in gaming content and technology, our innovative team consistently pushes the boundaries to build outstanding and immersive experiences for players worldwide. Joining our dynamic and ambitious team means being part of a culture that values creativity, collaboration, and excellence. We are excited to offer an outstanding opportunity for a Sr Animator II to contribute to our mission and leave a lasting impact on the gaming industry! What You'll Do:- Build high-quality 3D assets, animations, and visual effects for slot games. Develop and animate game symbols, characters, bonus features, and cinematic sequences. Develop 3D models, handle texturing and shading, configure lighting (V-Ray), rigging, and animate within Autodesk Maya. Develop smooth 2D animations and VFX through Adobe After Effects. Collaborate closely...