12 customer service jobs found

Customer Success Specialist At Aristocrat, we believe in crafting world-class gaming experiences that bring happiness and excitement to our players. As a Customer Success Specialist, you will play a pivotal role in ensuring our customers' happiness and success with our products. You’ll have the opportunity to work with a dynamic team, dedicated to innovation and customer-centric solutions. This role is perfect for someone who is ambitious, enjoys building relationships, and thrives in a fast-paced environment. Join us in our mission to deliver outstanding customer experiences and be part of a company that values talent, collaboration, and excellence! What You'll Do Support customer onboarding, product implementation, and user enablement activities. Serve as the primary point of contact for assigned customers, conduct regular onsite and virtual customer meetings; respond to routine customer inquiries regarding product functionality and guidelines. Maintain accurate...

The Senior Account Director will lead the strategic direction, execution, and performance of all account management activities across the region. This role leads all aspects of a group of Senior Account Managers and is responsible for ensuring outstanding customer success, operational excellence, and long-term growth of the iLottery program. The ideal candidate is a seasoned leader with deep experience in client relationship management, contract oversight, and cross-functional collaboration in a fast-paced, regulated environment. What You'll Do Leadership & Team Management Lead, mentor, and develop a high-performing team of Senior Account Managers across North America. Establish clear goals, benchmarks, and performance metrics aligned with business objectives. Develop a culture of accountability, collaboration, and continuous improvement. Strategic Customer Success Serve as the executive sponsor for key iLottery accounts and vendor partnerships. Drive...

The Senior Account Director will lead the strategic direction, execution, and performance of all account management activities across the region. This role leads all aspects of a group of Senior Account Managers and is responsible for ensuring outstanding customer success, operational excellence, and long-term growth of the iLottery program. The ideal candidate is a seasoned leader with deep experience in client relationship management, contract oversight, and cross-functional collaboration in a fast-paced, regulated environment. What You'll Do Leadership & Team Management Lead, mentor, and develop a high-performing team of Senior Account Managers across North America. Establish clear goals, benchmarks, and performance metrics aligned with business objectives. Develop a culture of accountability, collaboration, and continuous improvement. Strategic Customer Success Serve as the executive sponsor for key iLottery accounts and vendor partnerships. Drive...

Rush Street Interactive (NYSE: RSI) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: BetRivers.com, PlaySugarHouse.com, and RushBet.co. We’re building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game. We are seeking a Director, Affiliate Marketing to lead one of RSI's largest and fastest-growing acquisition channels. Affiliate marketing has become a critical driver of new customer acquisition, and this leader will be responsible for evolving our strategy, technology, partner relationships, commercial model, and team as we continue expanding across regulated markets. This is a highly visible leadership role that combines commercial ownership, technical expertise, people leadership, and cross-functional collaboration. You'll partner closely with Finance, Product, Product Marketing, Brand Marketing, Legal, Compliance, BI, MarTech,...

The primary role of this individual will be to build, enhance, and maintain a business intelligence platform to support business intelligence and advanced analytics requirements. The selected candidate will engage with our business and operations teams from initial project definition through to project completion and will engage on multiple projects. Primary responsibilities will include the development of reporting and analytical solutions, a full suite of documentation, as well as some light application updates to enable such solutions. Deliverables include company reporting and dashboard solutions, documentation, light application enhancements, and custom analysis. The results of your work will allow us to streamline our reporting operations and enable the generation of new insights that will allow us to transform our Analytics & Insights efforts to support business strategy, as well as marketing and operations. What You'll Do: Analyze complex datasets, extracted...

The primary role of this individual will be to build, enhance, and maintain a business intelligence platform to support business intelligence and advanced analytics requirements. The selected candidate will engage with our business and operations teams from initial project definition through to project completion and will engage on multiple projects. Primary responsibilities will include the development of reporting and analytical solutions, a full suite of documentation, as well as some light application updates to enable such solutions. Deliverables include company reporting and dashboard solutions, documentation, light application enhancements, and custom analysis. The results of your work will allow us to streamline our reporting operations and enable the generation of new insights that will allow us to transform our Analytics & Insights efforts to support business strategy, as well as marketing and operations. What You'll Do: Analyze complex datasets, extracted...

The primary role of this individual will be to build, enhance, and maintain a business intelligence platform to support business intelligence and advanced analytics requirements. The selected candidate will engage with our business and operations teams from initial project definition through to project completion and will engage on multiple projects. Primary responsibilities will include the development of reporting and analytical solutions, a full suite of documentation, as well as some light application updates to enable such solutions. Deliverables include company reporting and dashboard solutions, documentation, light application enhancements, and custom analysis. The results of your work will allow us to streamline our reporting operations and enable the generation of new insights that will allow us to transform our Analytics & Insights efforts to support business strategy, as well as marketing and operations. What You'll Do: Analyze complex datasets, extracted...

At Aristocrat, we believe in bringing happiness to life through the power of play. As the Director, iLottery Marketing & Communications, you will have a key role in our Global Regulated Marketing function, reporting directly to the Vice President, Global Product Marketing. This position is essential for leading coordinated product marketing, communications, and go-to-market strategies for our iLottery business. It’s an exciting chance to link product strategy, customer needs, market context, commercial priorities, and reputation factors to improve Aristocrat’s reputation with lottery customers and decision-makers. The Director owns the iLottery narrative and audience strategy while partnering with the broader Communications organization on enterprise standards, media engagement, and reputation priorities. This role acts as the iLottery subject matter expert for Corporate Affairs and Marketing (CAM). It connects operational leaders and talent to priority initiatives. It...

At Aristocrat, we believe in bringing happiness to life through the power of play. As the Director, iLottery Marketing & Communications, you will have a key role in our Global Regulated Marketing function, reporting directly to the Vice President, Global Product Marketing. This position is essential for leading coordinated product marketing, communications, and go-to-market strategies for our iLottery business. It’s an exciting chance to link product strategy, customer needs, market context, commercial priorities, and reputation factors to improve Aristocrat’s reputation with lottery customers and decision-makers. The Director owns the iLottery narrative and audience strategy while partnering with the broader Communications organization on enterprise standards, media engagement, and reputation priorities. This role acts as the iLottery subject matter expert for Corporate Affairs and Marketing (CAM). It connects operational leaders and talent to priority initiatives. It...

At Aristocrat, we believe in bringing happiness to life through the power of play. As the Director, iLottery Marketing & Communications, you will have a key role in our Global Regulated Marketing function, reporting directly to the Vice President, Global Product Marketing. This position is essential for leading coordinated product marketing, communications, and go-to-market strategies for our iLottery business. It’s an exciting chance to link product strategy, customer needs, market context, commercial priorities, and reputation factors to improve Aristocrat’s reputation with lottery customers and decision-makers. The Director owns the iLottery narrative and audience strategy while partnering with the broader Communications organization on enterprise standards, media engagement, and reputation priorities. This role acts as the iLottery subject matter expert for Corporate Affairs and Marketing (CAM). It connects operational leaders and talent to priority initiatives. It...

At Aristocrat, we believe in bringing happiness to life through the power of play. As the Director, iLottery Marketing & Communications, you will have a key role in our Global Regulated Marketing function, reporting directly to the Vice President, Global Product Marketing. This position is essential for leading coordinated product marketing, communications, and go-to-market strategies for our iLottery business. It’s an exciting chance to link product strategy, customer needs, market context, commercial priorities, and reputation factors to improve Aristocrat’s reputation with lottery customers and decision-makers. The Director owns the iLottery narrative and audience strategy while partnering with the broader Communications organization on enterprise standards, media engagement, and reputation priorities. This role acts as the iLottery subject matter expert for Corporate Affairs and Marketing (CAM). It connects operational leaders and talent to priority initiatives. It...

At Aristocrat, we believe in bringing happiness to life through the power of play. As the Director, iLottery Marketing & Communications, you will have a key role in our Global Regulated Marketing function, reporting directly to the Vice President, Global Product Marketing. This position is essential for leading coordinated product marketing, communications, and go-to-market strategies for our iLottery business. It’s an exciting chance to link product strategy, customer needs, market context, commercial priorities, and reputation factors to improve Aristocrat’s reputation with lottery customers and decision-makers. The Director owns the iLottery narrative and audience strategy while partnering with the broader Communications organization on enterprise standards, media engagement, and reputation priorities. This role acts as the iLottery subject matter expert for Corporate Affairs and Marketing (CAM). It connects operational leaders and talent to priority initiatives. It...