5 customer jobs found

Please note that this position has access to customers details – therefore requires employees to be able to obtain and maintain licensing in all jurisdictions Bally’s operates in. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these background checks upon a successful job offer. This will be done in a confidential manner, and solely for the purposes of verification. Responsibilities: Understand and address customer needs, complaints, or other issues with products or services. Respond efficiently and accurately to contacts, explaining all possible solutions courteously and professionally. Engage in active listening with callers, confirming or clarifying information, and diffusing angry clients. Utilize software, databases, scripts, and tools appropriately. Understand and strive to comply or exceed call center metrics while providing excellent customer service. Be a part of and actively participate in all...

Ignite Your Career Where Innovation Leads the Way! Bally’s Interactive is redefining the future of entertainment by powering one of the world’s most dynamic entertainment ecosystems. We believe the customer experience is the product, and through technology and innovation, we create experiences that captivate and delight our customers. You’ll apply your expertise in sports betting, iGaming, live sports streaming, payments and fraud prevention, CRM, and gamification technologies. Whether your passion lies in data, AI, machine learning, user experience, security, or emerging tech, you’ll have the opportunity to grow, innovate, put your ideas to the test, and make a real impact. Join our team and elevate your career in a rapidly growing industry that rewards bold thinking, creativity, and innovation. Well, What About The Role? We are looking for a professional Call Center Representative to provide our customers with the best possible service. In this role you will answer...

Who we are? Bally's Corporation is a global casino-entertainment company with a growing omni-channel presence. It currently owns and manages 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and has access to OSB licenses in 18 states. It also owns Bally's Interactive International, formerly Gamesys Group, a leading, global, online gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform.  With 10,600 employees, the Company's casino operations include approximately 15,300 slot machines, 580 table games and 3,800 hotel rooms. Upon completing the construction of a permanent casino facility in Chicago, Bally's will own and/or manage 15 casinos across 10 states. Bally’s also has rights to developable land in Las Vegas post the closure of the Tropicana. Its shares trade on the New York Stock Exchange under the ticker symbol "BALY".  Well, what about the team? We are looking for a...

The Associate, Service Operations – People and Culture (P&C) is responsible for responding to inquiries from employees, implementing P&C transactions, and data reporting using Workday and other HR systems. This role requires great accuracy, customer service orientation, and an ability to use discretion and latitude to prioritize service requests. Provide excellent customer service in response to HR-related inquiries from employees, P&C Business Partners, and managers via multiple channels, including email, instant message, chat, and phone. Resolve inquiries accurately and within timeline by accessing knowledge guides and information in multiple systems. Process P&C transactions by collecting required information from the employee, manager, or other collaborators internally and externally. Apply the case management tool to assemble all inquiries, customer information, case data, and updates, and communicate the resolution to the requestor or call out...

Are you ready to get the Easygo Edge? A CRM specialist who loves projects? This ones for you. What you’ll build with us: As our CRM Project Specialist   you will support the delivery, optimisation, and ongoing management of CRM initiatives that enhance customer engagement, operational efficiency, and data-driven marketing performance. This role is responsible for coordinating CRM-related projects including new market integrations, system enhancements, new & improved operating models, campaign implementations, integrations, and user adoption. The CRM Project Specialist acts as the link between technical teams, marketing, and customer operations to ensure the CRM platform is effectively leveraged to drive business growth and customer satisfaction. We know that innovation ignites when we build and create together, in person. This is a full-time opportunity at our Melbourne office. You’ll work right where it all happens, surrounded by our fearless crew shipping...