Aristocrat
Las Vegas, NV
As a Technical Support Specialist I, you will play a pivotal role in our team, delivering flawless support and outstanding service to our customers. This opportunity is unique as it allows you to work with powerful technology in a dynamic and encouraging environment. Join us and contribute to our proven track record of success while advancing your career in an exciting and encouraging company! What You'll Do Offer direct troubleshooting and assistance for gaming cabinets, computers, and related hardware. Identify and fix hardware, software, power, connectivity, and configuration problems. Install, configure, repair, and validate technical equipment in various customer environments. Apply remote-support tools to assist in resolving technical issues. Interpret technical documentation and collect diagnostic evidence for accurate service activity documentation. Deliver outstanding customer service by maintaining composure during high-impact situations. Prioritize field...
