3 technical support specialist jobs found

As a Technical Support Specialist I, you will play a pivotal role in our team, delivering flawless support and outstanding service to our customers. This opportunity is unique as it allows you to work with powerful technology in a dynamic and encouraging environment. Join us and contribute to our proven track record of success while advancing your career in an exciting and encouraging company! What You'll Do Offer direct troubleshooting and assistance for gaming cabinets, computers, and related hardware. Identify and fix hardware, software, power, connectivity, and configuration problems. Install, configure, repair, and validate technical equipment in various customer environments. Apply remote-support tools to assist in resolving technical issues. Interpret technical documentation and collect diagnostic evidence for accurate service activity documentation. Deliver outstanding customer service by maintaining composure during high-impact situations. Prioritize field...

As a Technical Support Specialist I, you will play a pivotal role in our team, delivering flawless support and outstanding service to our customers. This opportunity is unique as it allows you to work with powerful technology in a dynamic and encouraging environment. Join us and contribute to our proven track record of success while advancing your career in an exciting and encouraging company! What You'll Do Offer direct troubleshooting and assistance for gaming cabinets, computers, and related hardware. Identify and fix hardware, software, power, connectivity, and configuration problems. Install, configure, repair, and validate technical equipment in various customer environments. Apply remote-support tools to assist in resolving technical issues. Interpret technical documentation and collect diagnostic evidence for accurate service activity documentation. Deliver outstanding customer service by maintaining composure during high-impact situations. Prioritize field...

The role of the Product Support Specialist I will provide technical support to the casinos running software created and distributed by Aristocrat Technologies. This position requires the candidate to be able to work in a fast-paced, constantly evolving environment with little supervision. The candidate for this position will be part of a small, but growing team which supports all products created and distributed by Aristocrat Technologies at any one of the 300 casinos who are OASIS systems customers. Our team is full of eager, wanting to learn people. Everyone on the team takes pride and satisfaction in solving issues quickly while providing a personal touch to our customers. What You’ll Do Answer calls routed to the phone queue. Frequently monitor the case tracking system for new cases. Ensure accurate and efficient first call resolution or raises issue to the proper internal group if necessary. Ability to pass extensive background check for various jurisdictions to...