Customer Support Heroes
Sofia, Bulgaria
Who are we ?
We are looking for Customer Support Heroes to join the Heroes of Support team.
Heroes of Support - prospective iGaming company that has been operating since 2020. We have around 250 talented and energetic people working from our offices (Cyprus, Malta and Bulgaria) and remotely around the world. We believe in every member of our team and provide them with the best environment to be able to realize their potential in our company.
What we expect from you?
- Deliver amazing customer service, friendly support and helpful solutions to players in chats and tickets
- Correctly escalate issues to Slack/Jira and never forget to get back to the player with the resolution
- Follow updates in Confluence and Slack in order to get acquainted with all procedures changes
- Be the voice of the player - timely provide feedback to your shift-lead about issues players are facing at the moment.
What we are after?
- Good knowledge of English (Upper-Intermediate B2+)
- Good knowledge of the second language: German/Portuguese/Spanish/Turkish (B2+. Please, note, you should be fluent there)
- Ability to work 2/2 or 2/2/2 (day and night shifts)
- Aspiration to help and problem-solving attitude
- Flexibility and proactivity
- Prior experience working within the iGaming sector is a plus
What do you get?
- Work in a friendly, young and very dynamic team
- 3 additional sick days a year
- Opportunity for self-development (we provide you with internal and external trainings and carry out monthly 1:1 to discuss your professional development)
- Opportunity for career growth. As we grow very quickly there are always positions opened for promotion. We also have a talent pool program :)
- Modern and cosy office with sunny balconies.
- Free snacks and coffees in the office, drinks, and fruits.
- Teambuilding activities.
- Gaming Room (Xbox and table games).
- Small corporate gathering after each monthly meeting.
- Healthcare Insurance.
Think you have what it takes? If you are interested in a career that will challenge and inspire you – we’d love to hear from you!
Chilli Partners includes popular major brands of online casinos, providing a huge selection of games for players around the world.
Our dedicated and diverse team gains valuable industry experience and mutual development.
We are proud of the success that we achieve thanks to the selection of the best games, excellent software, excellent customer service, reliability, and safety.
Careers and Jobs at Chilli Partners