11 jobs found in lansing

Are you ready to make a significant impact at Aristocrat, a leader in gaming content and technology? As our Technical Account Manager, you'll drive the flawless execution of iGaming products and initiatives across multiple markets. This key role guarantees products, features, and market launches are delivered on time, meet quality standards, and follow regulatory requirements. You'll represent Aristocrat confidently in a client-facing role, collaborating with Product, Engineering, Compliance, and Commercial teams. This is your chance to join an ambitious team committed to delivering world-class solutions! What You'll Do Take full responsibility for the complete delivery of iGaming initiatives, encompassing product releases, integrations, client onboarding, and market launches. Coordinate cross-functional teams (Product, Engineering, Compliance, Commercial) to ensure synchronized progress according to plans and timelines. Track delivery progress, manage dependencies, and...

At Aristocrat, our mission is to bring happiness to life through the power of play! In the role of Director of Operations, you will be critical in advancing and growing our global iGaming operations. You will promote operational maturity and embed a culture of excellence within the organization. This role provides an outstanding opportunity to impact the company’s mission, culture, and success by ensuring seamless delivery management and effective partnership across multiple teams and departments. You will lead the development and implementation of a scalable, efficient, and data-driven operating model. This will help our teams deliver high-quality content and platform capabilities with speed, predictability, and compliance. If you are passionate about leading ambitious projects, managing dependencies, mitigating risks, and driving accountability in a fast-paced and highly regulated environment, we want you on our team! What You'll Do Lead the transformation and evolution of...

Aristocrat Interactive is growing, and we're looking to hire multiple full-time Customer Service Agents to join our exceptional team. We currently have a significant number of openings across several shifts and are looking for customer-focused individuals who are passionate about delivering outstanding service. At Aristocrat, we take pride in creating exceptional player experiences and making a positive impact within the gaming industry. As a Customer Service Agent, you'll play an important role in supporting our players, resolving their questions, and ensuring every interaction is a positive one. If you're looking for an opportunity to join a collaborative team with plenty of opportunities to make a difference, we'd love to hear from you. Available Shifts: • Shift 1: 7:00 AM ET to 3:30 PM ET • Shift 2: 12:00 PM ET to 8:30 PM ET • Shift 3: 3:00 PM ET to 11:30 PM ET Office Location: 725 Prudden Street, Lansing, MI 48906 (relocation package is not available) We have...

Aristocrat Interactive is growing, and we're looking to hire multiple full-time Customer Service Agents to join our exceptional team. We currently have a significant number of openings across several shifts and are looking for customer-focused individuals who are passionate about delivering outstanding service. At Aristocrat, we take pride in creating exceptional player experiences and making a positive impact within the gaming industry. As a Customer Service Agent, you'll play an important role in supporting our players, resolving their questions, and ensuring every interaction is a positive one. If you're looking for an opportunity to join a collaborative team with plenty of opportunities to make a difference, we'd love to hear from you. Available Shifts: • Shift 1: 7:00 AM ET to 3:30 PM ET • Shift 2: 12:00 PM ET to 8:30 PM ET • Shift 3: 3:00 PM ET to 11:30 PM ET Office Location: 725 Prudden Street, Lansing, MI 48906 (relocation package is not available) We have...

Aristocrat Interactive is growing, and we're looking to hire multiple full-time Customer Service Agents to join our exceptional team. We currently have a significant number of openings across several shifts and are looking for customer-focused individuals who are passionate about delivering outstanding service. At Aristocrat, we take pride in creating exceptional player experiences and making a positive impact within the gaming industry. As a Customer Service Agent, you'll play an important role in supporting our players, resolving their questions, and ensuring every interaction is a positive one. If you're looking for an opportunity to join a collaborative team with plenty of opportunities to make a difference, we'd love to hear from you. Available Shifts: • Shift 1: 7:00 AM ET to 3:30 PM ET • Shift 2: 12:00 PM ET to 8:30 PM ET • Shift 3: 3:00 PM ET to 11:30 PM ET Office Location: 725 Prudden Street, Lansing, MI 48906 (relocation package is not available) We have...

Aristocrat Interactive is growing, and we're looking to hire multiple full-time Customer Service Agents to join our exceptional team. We currently have a significant number of openings across several shifts and are looking for customer-focused individuals who are passionate about delivering outstanding service. At Aristocrat, we take pride in creating exceptional player experiences and making a positive impact within the gaming industry. As a Customer Service Agent, you'll play an important role in supporting our players, resolving their questions, and ensuring every interaction is a positive one. If you're looking for an opportunity to join a collaborative team with plenty of opportunities to make a difference, we'd love to hear from you. Available Shifts: • Shift 1: 7:00 AM ET to 3:30 PM ET • Shift 2: 12:00 PM ET to 8:30 PM ET • Shift 3: 3:00 PM ET to 11:30 PM ET Office Location: 725 Prudden Street, Lansing, MI 48906 (relocation package is not available) We have...

Join Aristocrat, a top player in the entertainment and content-creation industry, as a Marketing Automation Strategist! This job is critical in advancing customer engagement, personalization, and revenue growth for the Michigan Lottery’s iLottery program. Our culture thrives on innovation, collaboration, and excellence, impacting millions of lives daily. As part of our dynamic team, you’ll interpret business targets into scalable, data-driven customer journeys across several channels, ensuring effective rollout and optimization. If you have the ambition and readiness to direct world-class marketing automation programs, this opportunity is for you! What You'll Do Take full responsibility for the complete marketing automation and lifecycle approach for the Michigan iLottery program. Act as the primary point of accountability for lifecycle automation performance and scalability. Partner with marketing and business leaders to define lifecycle priorities and automation...

Do you want to lead in an exciting industry and manage a multifaceted, interactive workplace? Are you passionate about ensuring the work you do helps raise proceeds for good causes? This management position offers the thrill of a high-tech, start-up environment with fast-paced, challenging work and significant career growth potential. This is an opportunity to work with a leading provider of iGaming solutions during one of the most progressive times in the iGaming industry. What You'll Do Product solutions: Understand, define, analyze, and document client requirements and difficulties by conducting regular meetings. Communicate the translation of requirements from business and technical sources into technical build direction using specifications, whiteboard discussions, UML modeling techniques, and more. Collaborate with remote product and development teams in every phase of the software development lifecycle. Together, conceptualize, build, and implement...

At Aristocrat, we pride ourselves on crafting a world-class gaming experience that brings happiness to life through the power of play. As an ambitious and innovative company, we are committed to maintaining the highest standards of integrity, collaboration, and excellence. We are seeking a dedicated Fraud & Risk Operator to join our outstanding team and contribute to our success. In this role, you will play a critical part in safeguarding our financial transactions and ensuring regulatory compliance. Your expertise will help protect our customers and our business, making a tangible impact on our operations. If you are passionate about fraud prevention and thrive in a dynamic environment, this is an outstanding opportunity to showcase your skills and grow with us! What You'll Do Continually identify and assess conditions that may present risks to the business and consumers. Implement strategies to mitigate risks and ensure regulatory obligations are met. Monitor and...

At Aristocrat, we focus on delivering happiness to life through the power of play. Our mission motivates us to innovate, collaborate, and sustain the highest standards in gaming content and technology. As a Control Room Operator, you will be essential in guaranteeing the seamless functioning of our gaming systems, supporting an outstanding customer experience. This is your opportunity to join a world-class team that prioritizes inclusion, excellence, and ambition. Join us in Lansing, MI, and be part of a company that thrives on creativity, integrity, and success! What You'll Do Track the status and soundness of the gaming systems, guaranteeing seamless functionality. Complete manual activities in the gaming systems application according to system directives. Prepare and report daily activities and incidents promptly and accurately. Meet monthly performance goals for accuracy, quality, efficiency, and important metrics. Record activities and archive daily logs...

Aristocrat Interactive is looking for a Customer Support Team Lead to lead our Contact Center team in the iGaming and iLottery business unit. This position plays a crucial role in providing seamless support for our players and upholding top-tier service standards. Your guidance will significantly influence our goal of bringing happiness to life through the power of play by encouraging a diverse and cooperative atmosphere. If you are driven and dedicated, this is an outstanding chance to become part of a team that prioritizes innovation and outstanding customer service! What You'll Do Monitor and manage real-time queues, ensuring staff availability aligns with service level targets. Support team members with advanced calls, client issues, and technology problems. Dealt with customer issues promptly and effectively. Collaborate with other departments to resolve complex issues for a seamless customer experience. Ensure accurate documentation of all customer interactions...