Aristocrat
Gdańsk, Poland
The Manager, Service Operations - People and Culture (P&C) will lead a Service Operations team based in EMEA.You'll be responsible for managing, and reviewing performance, assigning work, and coordinating all aspects of our service operations function to ensure the team meets or exceeds all service levels. You will drive automation and process improvement opportunities across the Service Operations team and work with the P&C Service Delivery team to design and implement your ideas. This role requires attention to detail, latitude, and discretion to prioritize the service queue in real-time. Successful candidates will have built relationships across their organization and must prioritize building relationships in this role. What You'll Do Manage a high-performing HR Service Operations team that drives operational performance and service excellence. Monitor the performance of the team against optimal service levels, quality, and efficiency standards....