5 customer service associate jobs found in Sofia

Ready to level up your career? Playtech Managed Services  is on the lookout for an open-minded  Customer Service Associate  fluent   in  English , with top-notch communication skills. Your influential mission. You will... Provide exceptional customer support and care to our clients. Address queries from existing customers via chat, email, and phone calls (e.g., log-in issues, payments, withdrawals, bonuses, responsible gambling, and general terms and conditions). Employ a professional and friendly approach in assisting with queries. Be empowered to resolve any customer issue. Adhere to our company's procedures and uphold our high standards. Achieve predetermined personal and team targets. Qualifications Components for success. You... Are fluent in English. Have experience in online customer support. Possess strong computer literacy. Excel in communication and multitasking skills. Describe yourself as a team player who is open to sharing knowledge and...

Ready to level up your career? Playtech Managed Services  is looking for a proactive  Customer Service Associate  fluent in English and with great communication skills. Your influential mission. You will... Resolve customer queries via phone, email and chat related to products, promotions and accounts on the platform. Provide accurate, valid, and complete information by using the right methods/tools. Handle customer queries and complaints to provide speedy, appropriate solutions and alternatives. Identify and assess customers’ needs to achieve satisfaction. Emphasize customer retention and, when needed, proactively contact customers to enhance the brand-to-customer relationship. Record all customer interactions accurately and confidentially within the provided systems and external communications. Build sustainable relationships through open and interactive communication. Qualifications Components for success. You... Are fluent in English. Are available to...

Your influential mission. You will...  Resolve customer inquiries via phone, email, chat, or social media related to all product verticals available on the platform.  Provide accurate, valid, and complete information by using the right methods/tools.  Handle customer inquiries and complaints to provide appropriate solutions and alternatives within the time limits.  Identify and assess customers’ needs to achieve satisfaction.  Emphasize customer retention and, if necessary, proactively contact customers to enhance the brand-to-customer relationship.  Record all customer interactions accurately and confidentially within the provided systems and external communications.  Build sustainable relationships through open and interactive communication.  Qualifications Components for success. You...  Are fluent in English.  Are available to work on shifts, including late hours and night shifts.  Have excellent communication and multitasking skills.  Possess strong...

Your influential mission. You will... Provide exceptional customer support and care to our clients. Address queries from existing customers via chat, email, and phone calls (e.g., log-in issues, payments, withdrawals, bonuses, responsible gambling, and general terms and conditions). Employ a professional and friendly approach in assisting with queries. Be empowered to resolve any customer issue. Adhere to our company's procedures and uphold our high standards. Achieve predetermined personal and team targets. Keep your job knowledge current. Qualifications Components for success. You... Are fluent in English, with a preference for British and Irish accents. Personal interest in Sports. Have experience in online customer support. Possess strong computer literacy. Excel in communication and multitasking skills. Describe yourself as a team player who is open to sharing knowledge and supporting colleagues. Are motivated to achieve preset goals and targets. Have...

Your influential mission. You will... Take responsibility for the desk’s performance, progress, and achievements by efficiently organizing the working process. Provide regular reports showcasing the team’s achievements in relation to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Hire and oversee Customer Service Associates, conducting interviews for internal promotions. Supports team members by sharing knowledge and best business practices. Present goals to the team and monitor their performance. Prepare and analyze monthly and manpower reports. Alerts about problems related to the internet, servers, or internal systems promptly. Follow goals set by the management team and translate them to the team, providing clear expectations and guidance. Work closely with the Head of Customer Service Division and inform them about any violations. Prepare and monitor team schedules following local labour laws, Communicate all updates to team members, and...