45 crm manager jobs found

As the CRM Manager you will be responsible for developing and implementing strategies for lifecycle across multiple channels and other players’ journeys paired up with a strong communication support. You will also head special campaigns and features to drive users engagement and monetization, supporting a fun experience for our customers. These processes involve working with high-level professionals inside the GameOps team, as well as across CRM Art, CRM QA, Product, Development, User Acquisition, Customer Support teams and more. You will report to GameOps Lifecycle Lead. What You'll Do Skills and Requirements You will have strong CRM management skills to oversee the entire lifecycle of campaigns/features, from ideation & development to launch & post-support across all CRM channels (email, in-app, push notifications) You will monitor and evaluate campaign performance, using data to optimize and improve future campaigns  You will come with ideas of...

As a CRM Manager (Gaming), you will work closely with senior management in leading the strategic development of Gaming CRM activities within key territories and developing a multi-skilled team, ensuring that key objectives are met while maintaining high standards of accuracy and efficiency. We are keen to welcome candidates for the role of CRM Manager (Gaming) based in our Malta office. As a CRM Manager, you will be working closely with senior management to support the short- and long-term objectives of the department. At bet365, we pride ourselves on delivering an exceptional customer experience. Our Gaming CRM team plays a pivotal role in driving engagement and retention through innovative campaigns and rewards. We are seeking a highly motivated CRM Manager to help lead the strategic development of Gaming CRM activities within key territories. A central aspect of the role will be managing and developing a multi-skilled team, ensuring that key objectives are met while...

As the CRM Manager you will be responsible for developing and executing CRM strategies to drive player engagement, retention, and lifetime value within Rhino. The role involves managing CRM campaigns, ensuring operational efficiency, and leveraging data to optimize customer experiences. In this role, you will be collaborating closely with team members across different departments to deliver engaging and personalized communications that align with the Rhino’s vision and goals.   What your role will look like:   CRM Strategy & Execution Develop, implement and execute CRM automated campaigns to improve player retention, reactivation and engagement Align campaigns with overall CRM strategies, company objectives and brand guidelines in collaboration with Country Managers   Campaign Management Orchestrate campaigns across different jurisdictions in regulated and non-regulated markets Manage end-to-end...

As the CRM Manager you will be responsible for developing and executing CRM strategies to drive player engagement, retention, and lifetime value within Rhino. The role involves managing CRM campaigns, ensuring operational efficiency, and leveraging data to optimize customer experiences. In this role, you will be collaborating closely with team members across different departments to deliver engaging and personalized communications that align with the Rhino’s vision and goals.   What your role will look like:   CRM Strategy & Execution Develop, implement and execute CRM automated campaigns to improve player retention, reactivation and engagement Align campaigns with overall CRM strategies, company objectives and brand guidelines in collaboration with Country Managers   Campaign Management Orchestrate campaigns across different jurisdictions in regulated and non-regulated markets Manage end-to-end...

As Associate Game Operations Manager, you will be joining our amazing Product and Game Ops Team for two of our most successful games (Big Fish Casino & Jackpot Magic Slots). You will be tasked with optimizing CRM strategy, executing and analyzing daily events as well as live operations campaigns including seasonal events, lifecycle programs, and managing customer communication. You will aim to improve player user experience, as well as increase engagement, monetization, and retention. What You'll Do Designing CRM strategy to optimize the performance of our sales, monetization & retention cycles, game launches, events, customer onboarding, etc. Understanding the performance of your activities, reporting on relevant KPIs, and sharing the learnings with the wider business. Working closely with the Product Team to implement new features and maximize their performance post-launch. Coming up with innovative concepts to test via running LiveOps campaigns....

We’re a world leader in gaming entertainment operating in 90 countries across the world, with a diverse range of products and services, including electronic gaming machines, social gaming and casino management systems. Our mission is simple, we create the world’s greatest gaming experience, every day! What You'll Do As a Sales Manager, you’ll lead a team of Business Development Executives to achieve sales targets and deliver top-notch customer satisfaction. You'll be the driving force behind building strong customer relationships and a high-performing team. Key responsibilities include: Build, guide, and inspire a team of BDEs to consistently exceed sales and distribution objectives Cultivate a culture of high performance through coaching, mentoring, and engagement with Aristocrat’s Values Lead structured activities including sales meetings, one-on-one coaching, and performance reviews to ensure team alignment and motivation Oversee the team’s efforts in...

Join Aristocrat in Bringing Joy to Life Through the Power of Play. Be part of our growing global team where people come first because they fuel our success. Here, it’s All About the Player and we create a world of its own for everyone, everywhere with premium casino and world-class digital and mobile products. Our value of Good Business, Good Citizen ensures that corporate growth and responsible gameplay go hand in hand to help our industry remain sustainable. Aristocrat offers a highly diverse, inclusive, and equitable culture as well as the professional tools and resources to ensure your Talent is Unleashed. We achieve success through Collective Brilliance. Individually, we are great, but together, we are unstoppable. Aristocrat enhances the player experience—and careers—with opportunities featuring meaningful challenges, strong advancement potential, and global exposure. Explore a Career with Our Team: Aristocrat Interactive We are seeking a talented and experienced Mobile...

Join Aristocrat in Bringing Joy to Life Through the Power of Play. Be part of our growing global team where people come first because they fuel our success. Here, it’s All About the Player and we create a world of its own for everyone, everywhere with premium casino and world-class digital and mobile products. Our value of Good Business, Good Citizen ensures that corporate growth and responsible gameplay go hand in hand to help our industry remain sustainable. Aristocrat offers a highly diverse, inclusive, and equitable culture as well as the professional tools and resources to ensure your Talent is Unleashed. We achieve success through Collective Brilliance. Individually, we are great, but together, we are unstoppable. Aristocrat enhances the player experience—and careers—with opportunities featuring meaningful challenges, strong advancement potential, and global exposure. Explore a Career with Our Team: Aristocrat Interactive We are seeking a talented and experienced Mobile...

Acquisition Executive | Gibraltar | On-site We are BVGroup a dynamic team that's shaping the future of online sport betting and gaming. We're dedicated to fostering a culture of innovation and excellence and as a leading global brand, we're committed to delivering top-tier products and services to our customers.   The Acquisition Executive will be primarily responsible for setting up, optimising and reporting on all Acquisition marketing activities for the ROW business. This role will support the Acquisition Manager to deliver campaigns across various display platforms (Income Access, programmatic advertising, ASO, Appsflyer, etc) to support business KPIs to continue to scale and grow ROW further.   Key responsibilities / duties:   Support the marketing team with day-to-day execution and planning of marketing activity (including Income Access, programmatic advertising, in-app advertising etc)   Onboarding and Commission Set up for...

Push Gaming is a dynamic and innovative game development studio specialising in creating top-quality, mobile-optimised online casino games. With a passion for gaming and a commitment to pushing boundaries, we are dedicated to delivering exceptional experiences to players worldwide. We are looking to hire an enthusiastic and organised Commercial Support Executive to provide vital administrative support to our Account Management & Marketing teams, offering an excellent opportunity to gain experience in a fast-paced B2B environment.   Location:   this is a hybrid role based in Ta' Xbiex, Malta. Salary:  Negotiable, depending on experience.   What you’ll be doing: Administrative Support : Provide general support to the Account Management & Marketing teams, including updating the central CRM (Pipedrive), supporting with business reporting and liaising with the finance team to resolve invoicing queries....

As a CRM Operations Coordinator, you will play a pivotal role in driving the execution and optimisation of CRM Gaming campaigns. You will work closely with various teams to enhance customer engagement and ensure the effectiveness of CRM strategies. We are keen to welcome candidates for the role of CRM Operations Coordinator based in our Malta office. You will work alongside the CRM Operations Manager to support the short- and long-term objectives of the department. At bet365, we pride ourselves on delivering an exceptional customer experience. Our Gaming CRM team is instrumental in driving engagement and retention through innovative campaigns and rewards. We are seeking a highly motivated CRM Operations Coordinator   to drive the execution and optimisation of CRM Gaming campaigns. This is the perfect opportunity to join a new, exciting, and key function within the CRM department and you will be responsible for fulfilling all bonus requirements for our global CRM...

Job Overview: The Customer Retention Manager will lead all retention initiatives, combining data-driven insights with technical expertise to optimize player engagement and loyalty. This role demands a deep understanding of CRM tools, segmentation strategies, technical configurations, and campaign automation to drive measurable results in player lifetime value and retention rates. The ideal candidate will have a strong grasp of best CRM practices specific to the iGaming industry , ensuring strategies align with player behaviors, bonus preferences, and market trends. An important note is that this is a startup, not only will you lead these initiatives but you will also be required to execute them.  Key Responsibilities: Campaign Management Plan, execute, and analyze retention-focused email, SMS, and WhatsApp campaigns, ensuring technical accuracy and player engagement. Optimize onsite CRM functionalities, including pop-ups, internal messaging, and...

Sports Content Writer  Remote Full-time Contractor  Competitive package About MBG Digital: MBG Digital is the leading service provider for globally recognized online gaming operators. Our portfolio includes casino brands that offer cutting-edge gaming solutions that seamlessly integrate fiat and cryptocurrencies into a range of gamification functions. MBG Digital is a proudly remote-first organisation, we've cultivated an environment where creativity flourishes, collaboration is core, and innovation knows no bounds. We aspire to be a global leader, driving positive change and sustainable growth, while prioritizing secure entertainment-led player satisfaction and experience across our casino and sports betting business. Through cutting-edge technology, exceptional talent, and a culture of collaboration, we aim to deliver exceptional services that exceed expectations and empower our players to thrive in a rapidly evolving iGaming /Web3 world....

As the Casino Manager, you will be the visionary behind our casino offering. Your insights into customer behavior and motivation will guide our strategy, helping us attract new customers and retain loyal players. Your efforts will directly contribute to our mission of becoming a top choice in the gaming industry, and you’ll have the ownership and autonomy to shape our success.   In your initial three months, you'll: Get acquainted with the Casino & Live Casino Department Review our company strategy, then create a structured action plan to achieve our objectives Review, improve, and develop processes that align with our goals and compliance standards Laying the groundwork for future success and evaluate current and future needs   Once your foundation is set, here’s how you’ll continue to make an impact: Lead the Casino & Live Casino product with full P&L responsibility, owning both strategy and...

VIP Account Manager  Remote Permanent or Full-time Contractor Competitive package About MBG Digital: MBG Digital is the leading service provider for globally recognized online gaming operators. Our portfolio includes casino brands that offer cutting-edge gaming solutions that seamlessly integrate fiat and cryptocurrencies into a range of gamification functions. MBG is a proudly remote-first organisation, we've cultivated an environment where creativity flourishes, collaboration is core, and innovation knows no bounds. We aspire to be a global leader, driving positive change and sustainable growth, while prioritizing secure entertainment-led player satisfaction and experience across our casino and sports betting business. Through cutting-edge technology, exceptional talent, and a culture of collaboration, we aim to deliver exceptional services that exceed expectations and empower our players to thrive in a rapidly evolving...

Hello! We are excited to introduce you to Softsich ! We are a young, fast-growing company making waves in the iGaming market. You now have an amazing opportunity to join us as a Product Manager and achieve great success together! Responsibilities: Develop and implement product strategy: - Formulate a long-term product development strategy, including new game solutions, bonus systems, and features that enhance customer engagement and retention. - Manage four brands. - Analyze the market, competitors, and trends in the iGaming sector to identify new opportunities and integrate them into the product portfolio. - Work according to set priorities in terms of product epics. - Identify product problems and describe solutions. - Build a backlog of product changes justified by analytics. - Improve the key user journey scenarios for the brands. - Monitor user behavior within the product. Product lifecycle management: - Manage the full product lifecycle:...

We are seeking a dynamic and results-driven VIP Specialist to join our team and take charge of managing the VIP player base for our social casino mobile app. The VIP Specialist will play a pivotal role in driving off-platform revenue, fostering lasting relationships with VIP players, and enhancing their overall gaming experience. The ideal candidate will be proactive, customer-centric, and possess exceptional communication and relationship-building skills. This is a full-time position that can be fully remote or hybrid from Gdansk. What You'll Do VIP Player Relationship Management:   Develop and maintain strong, personalized connections with VIP players to enhance their gaming experience and foster loyalty to the platform. Off-Platform Revenue Generation:   Create and implement strategies to drive revenue from sources beyond the platform through targeted promotions, offers, and incentives designed for VIP players. Proactive Issue Resolution:   Identify and...

We are seeking a dynamic and results-driven VIP Specialist to join our team and take charge of managing the VIP player base for our social casino mobile app. The VIP Specialist will play a pivotal role in driving off-platform revenue, fostering lasting relationships with VIP players, and enhancing their overall gaming experience. The ideal candidate will be proactive, customer-centric, and possess exceptional communication and relationship-building skills. This is a full-time position that can be fully remote or hybrid from Gdansk. What You'll Do VIP Player Relationship Management:   Develop and maintain strong, personalized connections with VIP players to enhance their gaming experience and foster loyalty to the platform. Off-Platform Revenue Generation:   Create and implement strategies to drive revenue from sources beyond the platform through targeted promotions, offers, and incentives designed for VIP players. Proactive Issue Resolution:   Identify and...