Aristocrat
Noida, Uttar Pradesh, India
The Associate, Service Operations – People and Culture (P&C) is responsible for responding to inquiries from employees, executing P&C transactions, and data reporting using Workday and other HR systems. This role requires great attention to detail, customer service orientation, and an ability to use discretion and latitude to prioritize service requests. What You'll Do Provide excellent customer service in response to HR-related inquiries from employees, P&C Business Partners, and managers via multiple channels, including email, instant message, chat, and phone. Resolve inquiries accurately and timely by accessing knowledge guides and information in multiple systems. Process P&C transactions by collecting required information from the employee, manager, or other stakeholders internally and externally. Utilize the case management tool to capture all inquiries, customer information, case data, and updates, and communicate the resolution to the...