Customer Support Agent (Turkish language)

Customer Support Agent (Turkish Language)

About VegasNova

VegasNova is an exciting online casino startup based in Limassol, Cyprus. Our culture is rooted in innovation and professionalism, ensuring we deliver outstanding player experiences.

Role Overview
We’re looking for a Customer Support Agent to provide attentive, timely assistance to players. Turkish language skills are an advantage, but not mandatory, as we have a global user base. You’ll field inquiries, troubleshoot player issues, and maintain high service standards.

Please note this is the on-site position ONLY based in Limassol, Cyprus

Key Responsibilities

• Customer Assistance: Respond to player queries via email, chat, and phone, offering technical and account-related support.

• Issue Resolution: Investigate and resolve customer concerns quickly and effectively.

Requirements

• Customer Service Background: Experience in iGaming or a similar fast-paced support environment.

• Language Skills: Fluent in English; Turkish is a strong plus.

• Problem-Solving: Adept at handling multiple requests and using sound judgment.

Why Join Us

• Contribute to a vibrant startup culture with a focus on professional growth.

• Enjoy normal working hours in our modern Limassol office