Job Description
About VegasNova
VegasNova is a professional online casino startup in Limassol, Cyprus. We aim to set new standards in gaming by combining innovation with top-tier service.
Role Overview
As a VIP Agent, you will be the dedicated point of contact for our high-value players, providing personalized assistance and ensuring top-level satisfaction. While English is the primary language, Turkish language skills are a plus, given our worldwide reach.
*Please note this is the on-site position ONLY based in Limassol, Cyprus
Key Responsibilities
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VIP Relationship Management: Build and sustain strong connections with VIP players, offering tailored support and exclusive promotions.
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Account Oversight: Monitor VIP activity to address needs proactively, ensuring high retention and engagement.
Requirements
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VIP Expertise: Previous experience managing VIP or high-net-worth clients, ideally in online casinos or a related area.
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Communication Skills: Fluent in English; Turkish language is an added advantage.
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Relationship Building: Proven ability to provide top-tier customer service and foster loyalty.
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Detail-Oriented: Capable of balancing multiple VIP requests while maintaining accuracy.
Why Join Us
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Shape the VIP segment in a new, fast-growing online casino environment.
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Work alongside industry professionals in our Limassol office, enjoying a collaborative, supportive atmosphere.
VegasNova is a dynamic and innovative online casino dedicated to delivering a thrilling and unforgettable gaming experience. The company is committed to excellence across all facets of its operations, including game development, customer service, marketing, and technology. As a rapidly growing entity, VegasNova is actively seeking motivated professionals to join its team and contribute to its ongoing success.
