Delivery Manager

We are looking for a mature person (mid/sr level) with a high sense of ownership and good stakeholder management skills, a person who can work autonomously with a minimum level of direction, a person who enjoys contributing to improving the company's efficiency and making a difference. We consider candidates with a background in project/program/product/team management, change/transformation management, operations, process improvement, operational excellence, org.design, various leadership roles.

✅ Responsibilities:

• Key KPI components for the Delivery Manager

✔️ Project Completion
✔️ Stakeholder Satisfaction
✔️ Team Performance
✔️ Program Management

Consequently, the Delivery Manager responsibilities consist of 4 following parts:

• Project Management Responsibilities

✔️ Projects are completed with no delays or reasonable delays are agreed and confirmed in advance with the stakeholders
✔️ PMO guidelines are strictly followed:

• • Necessary project documentation is in place and up to date (Project Brief, Weekly detailed project plan, Requirements, etc)
  • All project-related JIRA tasks are in place and up to date - initiatives, epics, bugs
  • Weekly reporting is done
  • Necessary project ceremonies and communications are conducted: project kick-off, weekly project sync and demos, project sign-off, handover to operations and closure
  • Escalations, if needed, are done timely and in a proper way
  • Use recommended tools: slack channel, confluence, JIRA, g-mail

✔️ Control project scope, timeline, resources, risks
✔️ Control your loading and proactively provide clear and justifiable information on your loading, assignments, plans, and capacity to your manager - ask load more or unload or keep the loading as is
✔️ Contribute to the corporate improvement/transformation projects when required (tools, processes, reporting, etc)

In addition, we expect our PMO team members (mainly for sr-level people) to be proactive in suggesting any type of project/process/organizational improvement they can identify themselves.

• Stakeholder Satisfaction Responsibilities

✔️ Clearly understand who are your stakeholders for every project and have a list of them
✔️ Regularly inform the stakeholders through public communication channels (slack, g-mail) about the project progress, project risks, any significant project changes
✔️ Facilitate decision making
✔️ Manage stakeholder expectations and gather stakeholder feedback

• Team Management Responsibilities

Performance of a manager is almost entirely a performance of his team, while any manager is supposed to be ready to run his own projects and initiatives (see the Project Management Responsibilities part)

✔️ Control that the team members execute their project management and stakeholder satisfaction responsibilities well
✔️ Manager should know in details and control the capacity, assignments, loading and plans of subordinates and make sure that the team resources are utilized in an optimal way
✔️ Provide regular specific feedback to team members and support team members growth
✔️ Establish knowledge sharing in the team

• Program Management Responsibilities

✔️ Lead dev team resource planning for your stream
✔️ Handle scope changes for the stream
✔️ Provide reporting for the stream progress
✔️ Support Head of Delivery in Quarter Planning
✔️ Be first escalation points for the project issues in the stream

Any other ad-hoc tasks/projects may appear on top of the above.

✅ Requirements:

Skills
Ideal candidate to the PMO Team should have a combination of the following skills:
✔️ Project control and execution
✔️ Change and stakeholder management
✔️ Clear communication appropriate for audience level
✔️ Conducting effective meetings 
✔️ Design business processes
✔️ Decision-making 

Behavior
We develop the following behavior characteristics in ourselves and we would like to see the same in our newcomers:
✔️ Be transparent, positive, open, friendly, and ready to help
✔️ Good sense of ownership, be proactive
✔️ Be quick and reliable
✔️ Maintain high quality of work results
✔️ Tolerance to changes

Language
✔️ Advanced written and spoken English is required

Experience
✔️ Working experience in team management/project management/operational excellence or related to those areas,
ideally in the software development/technology/data-related industries.

✅ We offer excellent benefits, including but not limited to:

🧑🏻‍💻Learning and development opportunities and interesting challenging tasks;
📝 Official employment in accordance with the laws of Cyprus and the EU, registration of family members;
✈️ Relocation package (tickets, staying in a hotel for 2 weeks);
🏋️‍♂️ Company fitness corner in the office for employees;
📚 Opportunity to develop language skills and partial compensation for the cost of language classes;
🎁 Birthday celebration present;
🏝 Time for proper rest and 24 working days of Annual Vacation;
🍲 Breakfasts and lunches in the office (partially paid by the company).