Senior Account Manager

Senior Account Manager (SaaS) | Gibraltar | On-site

We are BVGroup a dynamic team that's shaping the future of online sport betting and gaming. We're dedicated to fostering a culture of innovation and excellence and as a leading global brand, we're committed to delivering top-tier products and services to our customers.

Over the past few years, we have successfully launched multiple white-label solutions in the UK and Canada. We are now looking to build up a new revenue stream as a Software as a Service (SaaS) provider and we aim to empower third-party operators with our cutting-edge BV:360 platform.

Purpose of the role:

We are seeking a Senior Account Manager to join the team to spearhead the launch and growth of our SaaS BV:360 offering. Our platform consists of a Player Account Management, end-to-end Sportsbook solution, eGaming Suite, Rewards Engine, Compliance Engine, Payments Hub, Retention Management Tool, Player Flows Tool, as well as a sophisticated Brand Configurator that provides full flexibility to manage our customers' brands end-to-end.

This role requires a professional with a proven track record in SaaS account management, working alongside a result driven team.

Key Responsibilities  

• Develop and maintain strong relationships with clients, acting as a trusted advisor.  

• Identify upsell and cross-sell opportunities to maximize customer value.  

• Assist with onboarding, training, and best practices to enhance user experience.  

• Manage contract renewals and ensure a high retention rate.  

• Collaborate with product teams to provide customer feedback and insights.  

• Conduct regular business reviews and analyse customer performance metrics.  

• Address customer inquiries, concerns, and technical challenges efficiently.  

Qualifications and Experience  

• 3+ years in account management, customer success, or a similar client-facing role in SaaS 

• Strong communication and interpersonal skills, with the ability to present complex ideas clearly.  

• Proven track record of upselling, cross-selling, and managing renewals.  

• Proficiency in SaaS platforms and CRM tools (Salesforce, HubSpot).  

• Ability to analyse customer data and recommend data-driven solutions.  

• Highly organized with strong problem-solving skills and attention to detail.  

• Ability to work independently and in a team-oriented environment. 

How we hire:

Our interviews are a two-way process, and we want you to have the time and opportunity to get to know us, as much as we are getting know you! Our interviews are conversational, and we want to get the best from you, so come at us with questions and be curious.

In the event that we receive sufficient applications for the role this vacancy may be subject to early closure. Therefore, if you are interested, please submit your application as early as possible. 

Relocation: 

If you are joining us here in Gibraltar from abroad, our Talent Acquisition Team will take care of everything you need from booking and arranging your flights, taking care of accommodation whilst you settle in here and even helping to arrange a permanent place to live.