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Senior Technical Support [020767]

Full time Customer Service

Job Description

We are seeking a Senior Technical Support professional to join our team in Bucharest, Romania. In this role, you will be responsible for providing advanced technical support and managing complex issues to ensure exceptional service delivery to our clients.

  • To be main contact point of contact for any technical issues;
  • Hardware Management: Installing, configuring, and maintaining computer hardware and peripherals.(Desktop PC, Laptops, Printers)
  • Software Management: Installing and updating software applications, ensuring they are correctly configured, running in Windows environment; (OSX and Linux is an advantage).
  • User Support: Assisting employees with technical issues ( OS, MS Office, e-mail, WI-FI network, etc)
  • Installation of professional audio/video studio equipment: cameras, lights and mics.
  • 24/7 monitoring of healthy functioning of all systems.

Qualifications

  • Previous proven experience in the delivery of IT support services; 
  • Outstanding customer service skills with a positive outlook; 
  • Excellent English writing/speaking; 
  • Good Windows OS skills - diagnosing network issues, installations, config and remote support, DHCP, DNS, Active Directory, MS Office 365; 
  • Networking knowledge is an advantage; 
  • Strong experience of problem solving, troubleshooting and fault-finding software applications issues; 
  • Excellent documentation and knowledge sharing skills; 
  • Able to translate technology into simple terms; 
  • Flexibility to work in shifts is required, including night shifts and overtime, when needed. 
Playtech
About Playtech

Founded in 1999 and premium listed on the Main Market of the London Stock Exchange, Playtech is a technology leader in the gambling industry with over 7900 employees in 20 countries

Playtech is the gambling industry’s leading software and services supplier and partners with many of the world’s leading regulated online, retail and mobile operators, land-based casino groups, government sponsored entities such as lotteries, and new entrants opening operations in newly-regulated markets. Its business intelligence-driven gambling software offering includes casino, live casino, bingo, poker and sports betting.

We are the pioneers of Omni-channel gambling which, through Playtech ONE, offers operators and their customers, a seamless, anytime, anywhere experience across any product, any channel (online, mobile, retail) and any device using a single account and single wallet. It provides marketing expertise, sophisticated CRM solutions and other services for operators seeking a full turnkey solution.

The company has won numerous awards including the prestigious Gaming Intelligence Game of the Year award 2018 for its Age of the Gods games that includes slots, table games and live casino.

Alongside our own cutting-edge gaming studios and content we license some of the world's most popular brands from Hollywood studios including Warner Bros. Consumer Products on behalf of DC Entertainment, Paramount, Fox, NBC Universal, MGM and many more.

Playtech Financials operates both on a B2C and B2B basis. Our B2C focused offering is an established and growing online CFDs broker, operating the brand markets.com. Our B2B offering includes the division's proprietary trading platform, CRM and back-office systems, as well as its liquidity technology platform which provides retail brokers with multi-asset execution, prime brokerage services, liquidity and complementary risk management tools.

If you are an ambitious, creative thinker and would like to work for us we want to hear from you!

Apply Now