Online Casino Floor Supervisor

ESSENTIAL DUTIES AND RESPONSIBILTIES:

• Adhere to New Jersey Gaming Commission Regulations and PT Services Delaware regulations and departmental policies and procedures.

• Cooperate and provide direct assistance to Operations Manager in everyday tasks.
• Organize and control studio operations during assigned shift.
• Monitor and identify disruptions of the studio’s technical problems and immediately solve issues in accordance company policies and procedures and gaming regulations.
• Ensure the studio’s operations compliance with policies and procedures and implementing new policies and procedures as directed.
• Supervise and ensure that Game Presenters, Shufflers, and Players following company’s police and procedure.
• Excellent knowledge of all games provided by the company and be able to apply and explain strategies and rules applied in those games.
• Initiate, lead and oversee communication and conflicts resolutions within competence of held position and provide answers to licensees and their players, including handling complaints and claims, according to the company’s procedures.
• Act in a professional manner to maintain an orderly and positive work atmosphere in the facility.
• Represent management of the company and their interests, considering confidentiality and diplomacy.
• Initiate improvements of the operations and deliver general feedback from the operations stuff, the players, and the licensees.
• To take screenshots and all necessary actions according to the company procedures, and to prepare mistake reports in case Game Presenter and / or Shuffler has made a mistake.
• Correct mistakes made by Game Presenter and / or Shuffler according to company’s procedures.
• Provide reports to management in case of internal mistakes (not related with the licensees).
• Report to the management of any significant or special incident that requires attention immediately
• Cooperate and consult with management to test the performance of programs and applications to provide proper functioning for new and existing online gaming successful operation.

• Perform any additional duties as instructed by management.