KYC Team Leader

Who we are
Bally’s Interactive is the digital arm of one of the world’s leading entertainment providers, Bally’s Corporation, with tens of millions of players across the globe and big plans always in the works. Our brands and sites include market movers and shakers like SportsCaller, Monkey Knife Fight, Vera&John, Virgin Casino, Jackpotjoy and many more. We make our mark by embracing the diversity of our global team, challenging ourselves, and striving to make a difference for our players!

Well, what about the team?
The KYC Team Leader is responsible for ensuring that the KPIs, objectives and targets of the business are met (and, where possible, exceeded), through the effective leadership and development of the team for which they are accountable. A core part of the Team Leader role will be the day-to-day management of the KYC team and offering support to CDD where required.

The Team Leader should possess great communication skills, both written and spoken and should be a motivated self-starter with a desire to succeed in a fast-paced business environment. The role is pivotal to creating high performing teams so that we can deliver excellent service to our players and minimise risk to the business.

The KYC Team Leader reports directly to the CDD Operations Manager, with focus on managing and supporting a Team of KYC Analysts and shifts will range between the hours of 6:30am – 1am (UK time).

So, what will you be doing?

• Developing an employee-oriented culture that encourages teamwork, supports creativity, stimulates employee engagement, and includes the team in decisions directly affecting them.
• Empowering employees to take responsibility for their objectives and ensure that they are suitably equipped with the appropriate skills, knowledge, and tools to carry out their role.
• Working with key staff to clarify resource requirements/priorities, delivering optimal scheduling at all times to meet the needs of the business and players.
• Acting as the first point of contact for all escalated KYC related queries (i.e., technical issues, customer complaints, decision making on player accounts) escalating to the CDD Ops Manager where necessary.
• Maintaining exceptional service by enforcing quality and customer service standards; analysing and resolving deficiencies; identifying trends and recommending process improvements.
• Driving optimum people performance and efficiently manage stakeholder relationships to measure progress against strategic objectives and individual/team targets.
• Adopting a proactive management style, using a performance management and development process that provides an overall context and framework to encourage employee contribution (including goal setting, regular assessment and review, continuous improvement, and development planning).
• Working closely with the KYC Seniors daily to share information, best practices and implement new processes and strategies.
• Overall responsibility for the day-to-day management of the KYC team, managing KPIs and developing and enforcing department standards.
• Ensuring a monthly audit of the department service is carried out and completing core KYC related tasks where business needs require.

 And what are we looking for?

• Able to identify risk and escalate matters containing potentially suspicious activities or matters that may pose a potential risk to the player or business.
• Key understanding and risk assessment of group products and services within the online gaming environment including bingo, casino and poker products.
• Have an understanding and be familiar with relevant AML and UK Gambling legislation.
• Solid organisational, time management and complex problem-solving abilities with excellent communication skills, both verbal and written.
• Have excellent analytical and logical thinking skills and the ability to thrive in a high pressured environment whilst managing multiple deadlines
• Have in-depth knowledge of Anti-Money Laundering investigation techniques.
• Have key understanding and risk assessment of group products and services within the online gaming environment including bingo, casino and poker products.
• Be able to motivate and develop others around you.
• Be proficient in the use of standard IT packages.

This is what you'll get

- Annual bonus of up to 10%
- Pension plan
- Health insurance
- Company share scheme
- Volunteering days
- Wellness or Gym allowance

DNA / Values
At Bally’s Interactive, we are driven by a set of core values that we like to call our DNA. We strive to embody our DNA and keep them at the heart of everything we do!

We are Always Ready to embrace change, adapt, and do what it takes to delight our customers. We believe that You Make the Difference, which is what gives our players the best experience and keeps them coming back. We are All One Team, looking out for each other, respecting diversity while connecting through a common purpose. Our teams are Learning Every Day by showing constant curiosity and the drive to learn from successes, mistakes, new experiences, and the people around us. At Bally’s we Love to Lead by thinking differently, seeking innovation, and always looking for ways to raise our game.

Equal Opportunities
At Bally’s Interactive, we are committed to promoting equal opportunities in employment and working conditions.

Diversity, Equity and Inclusion are important to us, and we encourage a culture where everyone can be themselves at work. We believe passionately that employing a diverse workforce is central to our success, this is our superpower. 

We do not discriminate against employees or job applicants on the basis of race, colour, nationality, ethnic or national origin, age, sex or sexual orientation, gender reassignment, religion or belief, marital or civil partner status, pregnancy or maternity, political opinion or disability.

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