Product Specialist

Your influential mission. You will... 

• Develop a product roadmap and backlog, user stories, and acceptance criteria to ensure the product meets the company's strategic objectives and customer needs and complies with regulatory requirements
• Continuously monitor and analyze customer feedback and market trends to identify opportunities for product improvement
• Participate in development processes such as sprint planning, daily stand-ups, and retrospectives
• Provide technical support to customers and assist in resolving any issues related to the product and ensure that the product documentation and knowledge base are up-to-date
• Collaborate with development teams and work with stakeholders
• Stay up to date with industry best practices and trends
• Facilitate design thinking/design sprint workshops, product demos, and presentations to stakeholders and customers
• Experience working in different development environments and with cross-functional teams
• Familiarity with regulatory requirements and ability to ensure product compliance
• Ability to develop and implement training programs to support the use of the (ticketing system, Jira, QA system, and automation tools)
• Experience with vendor and partner management to enhance product capabilities and support
• Excellent communication skills, both written and verbal, with the ability to present complex information to technical and non-technical
• Strong project management skills with the ability to manage multiple priorities and meet deadlines
• Understanding of customer needs and ability to translate those needs into product requirements (VOC to CTQ)
• Passion for continuously improving product capabilities and user experience audiences

Qualifications

Components for success. You... 

• Experience in product management and development, specifically with ticketing systems, Jira, QA systems, and automation tools is a plus. 
• Willingness to learn how to develop product roadmaps, backlogs, user stories, and acceptance criteria. 
• Motivation to learn how to conduct user acceptance testing to ensure that the product meets customer requirements.  
• Strong analytical, communication skills, and project management skills. 

You'll get extra points for...  

• Having role-related experience. 

Additional Information

Thrive in a culture that values...  

• Employees' health and well-being through comprehensive health and dental insurance plans, life insurance, MultiSport card, employee assistance program, food, travel, and wellness allowances. 
• Work-life balance by providing 25 days of paid annual leave, allowing you to relax and recharge. 
• Continuous growth with company-sponsored seminars, training programs, social activities, and events, guiding your professional journey and helping you achieve your career goals. 
• Celebrating life events with additional bonuses such as newlywed, and baby bonuses. 

PLAYTECH MANAGED SERVICES 
Established in 2007 in Sofia, Bulgaria, Playtech Management Services, a company of Playtech Group has grown into a thriving hub of 500 dedicated professionals, fostering a culture of collaboration, respect, and support. Specializing in customer support and risk management services for leading gaming platforms worldwide, our teams boast industry-leading response times and expertise. At Playtech Managed Services, we prioritize the personal and professional development of our team members, offering opportunities for both horizontal and vertical growth. Our dedicated employees invest their time and expertise in our success, and in return, we invest our passion in them. We provide a fun, creative, rewarding, and inspiring environment where individuals have the freedom to express themselves. 

Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.