Account Manager

Your influential mission. You will...

• Drive customer performance and revenue growth by making strategic recommendations using:
  • KPI(s) & Benchmark analysis
  • Operational audits
  • BI tools
• Develop retention and conversion strategies to ensure optimal uptake of Playtech offerings
• Execute actions for improvement in operational excellence with a view to grow the business
• Collect information on products and services being developed and released from our B2B business and make recommendations to our B2C division for their adoption
• Engage in routine and daily meetings with your client groups to understand any challenges and provide recommendations on how to overcome these
• Manage customer ad hoc requests and needs
• Provide first-level business support
• Act as the first point of escalation for technical issues and work to resolve these with the relevant internal stakeholders
• Promote tasks internally (e.g., development requests, initiation of new projects)
• Deliver exceptional customer service to internal stakeholders

Qualifications

Components for success. You...

• Have a university degree (technical certifications are an advantage)
• Bring 2-4 years of experience
• Have experience managing or working with international customers (B2C experience in the gaming industry required)
• Are familiar with Playtech IMS or similar platforms; knowledge of back-end systems and customer life cycles is highly desirable
• Have experience in a software or internet company in roles such as Account Management, Marketing Management, or Project Management (preferred)
• Possess a technical background (an advantage)
• Exhibit excellent communication and strong presentation skills
• Are self-motivated, proactive, detail-oriented, self-managed, a team player, and able to multitask
• Are service and business-oriented with excellent interpersonal skills
• Have strong analytical and problem-solving abilities
• Have knowledge of internet advertising
• Understand budget/forecasting (an advantage)
• Are proficient in English (Spanish is also very beneficial)
• Are available to travel when required

Thrive in a culture that values... 

• Private comprehensive worldwide health and dental insurance
• 20 vacation days + 12/13 bank holidays
• Complimentary breakfast, lunch, fruit, snacks, unlimited hot and cold drinks and more at our in-house canteen
• Many opportunities to socialise with your colleagues throughout the year, with many Company parties, events, team building activities, CSR initiatives and more
• Free parking at Alcaidesa Car Park in La Linea de la Concepcion (for employees who reside in Spain outside of the La Linea area)
• A chance to level-up, with many learning and development opportunities available to all team members
• An investment in your mental and physical health, with a fully subsidised gym membership, as well as a free subscription to Headspace; the mindfulness meditation app

Additional Information

JV TEAM 

Our team is dedicated to providing exceptional account management services. We work closely with our clients to understand their needs and goals, ensuring that we deliver tailored solutions that drive success. Our team is skilled in building strong relationships, offering strategic advice, and managing all aspects of client accounts to ensure satisfaction and growth. We pride ourselves on our proactive approach, attention to detail, and commitment to excellence.

Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.