Customer Support Agent for Hub88

Hub88 is an integration platform providing a single API for seamless online gaming operations. With partnerships with over 120 providers, we connect operators to top-tier suppliers while also supporting new studios. Our flexible and innovative solutions make integration straightforward and efficient. We are proud to be nominated for Best Game Aggregator of the Year at the prestigious International Gaming Awards 2024. 🎉

Customer Support Agent’s role is to provide an unbeatable experience for our clients. You'll offer a service that exceeds our customer expectations, taking ownership and ensuring queries and issues are resolved on the first contact. This role will put our customers at the heart of everything we do.
 

✍️ Your daily tasks will be 

• Serve as the initial point of contact and take ownership of our B2B customers, addressing their inquiries, concerns, and issues through various channels;
• Provide B2B customer support services on a 24x7 basis, following rostered schedules;
• Build and maintain strong relationships with our B2B clients, engage in chat support, understanding their unique needs and requirements;
• Effectively route and escalate cases to technical, legal, commercial, finance, developer or product teams as necessary;
• Redirect referrals and inquiries from the marketplace to the respective leads and commercial team;
• Assist with maintaining information in our CRM system as well as document customer interactions and maintain accurate records of customer inquiries, resolutions, and feedback;
• Stay up-to-date with our products, services, and industry trends as well as collaborate with internal teams to provide accurate and relevant information to customers.

✔️ What we expect from you

• Previous experience in a customer support role, preferably in a B2B environment;
• Excellent communication skills, both written and verbal, with the ability to convey technical information in a clear and understandable manner;
• Strong problem-solving skills, with the ability to analyse and resolve complex customer issues effectively;
• Patience, empathy, and a genuine desire to assist customers and provide exceptional service;
• Proficiency in using customer support software, ticketing systems, and CRM tools;
• Ability to multitask, prioritise, and manage time effectively in a fast-paced environment;
• Excellent verbal and written English communication;
• Previous experience in iGaming is a plus;
• Be at least 21 years old. 
   

🚀 What will you find at Yolo Group?

• Generous learning & development package 📚 (personal development plan & trainings, company-wide knowledge sharing & trainings)
• Opportunity to invest in the Group’s own venture fund, Yolo Investments 💸
• Focus on your well-being via monthly sports compensation, in-house gym and relaxing sleeping pods in our HQ, 3 health days per year, supporting mental health through Siffi, and private health insurance
• Celebrating together! 🥳 Birthday day off, paid vacation days to celebrate personal life achievements, e.g., child’s first school day, marriage, etc.
• Comfortable offices with its own cafeteria in HQ, plenty of fruits 🍎, snacks, drinks, and good vibes
• Most legendary events and networking opportunities with colleagues across the whole Group 🎉
• Free parking at the office (on a first-come, first-served basis)

If you feel excited but want to hear more, don't hesitate to apply, and we will sort everything out as we go! 

Yolo Group brings next-level innovation to the worlds of gaming, fintech, blockchain, and more. Serving millions of users worldwide, the Yolo Group is committed to putting the customer at the center of the universe via a wide range of fun, fast and fair products and services. Powered by a team of 1000+ Yoloers from 60+ different nationalities around the world, the Yolo's disruptive DNA is matched only by a desire to take everything we work on "to the moon".