TradeArt Account Manager

Our TradeArt department is growing, and we are looking for new talent to join us on our journey!

We are seeking a dynamic Account Manager to join our team. We want to hear from you if you possess in-depth knowledge of trading products, previous experience in a similar role, and a knack for achieving clear goals 

Working at our company means working at a young, international, and fast-paced iGaming and technology company that offers an ideal workplace for those who want to impact an organization's growth and are craving responsibilities. It also means having lots of fun

Your daily tasks will be 

• Fostering strong and proactive relationships with customers, establishing trust and reliability;
• Utilizing comprehensive product knowledge to address customer needs effectively;
• Conducting detailed training for TradeArt customers, focusing on product understanding and effective usage;
• Setting up and maintaining systems and templates to optimize odds and outcomes;
• Proactively monitoring services post-launch, including the implementation of new features;
• Regularly preparing and presenting detailed performance reports;
• Organizing both regular and periodic in-person meetings, including customer dinners, to strengthen relationships;
• Maintaining clear and effective communication with customers to ensure alignment with product development and customer objectives;
• Employing a strategic approach, focusing on aligning the product with customer objectives and market trends;
• Staying informed about market changes and new technologies to anticipate better and meet customer needs;
• Developing and refining operational processes tailored to customer requirements;
• Creating and maintaining comprehensive, user-friendly external documentation;
• Defining and managing Service Level Agreements (SLAs), ensuring high standards of service;
• Collecting and analyzing customer feedback, using it to inform continuous improvement and exceed expectations;
• Setting clear goals, tracking progress, and regularly assessing outcomes to drive results.

What we expect from you

• In-depth knowledge about the trading products;
• Previous experience in a similar role;
• Results-driven, with the ability to set and achieve clear goals;
• Proactive with strong skills at building meaningful relationships, great negotiation, decision making and problem-solving skills;
• Strategic thinker who keeps themself updated on the latest market trends and technologies;
• Excellent verbal and written communication skills in English.

What will you find at Yolo Group?

• Generous learning & development package (personal development plan & trainings, company-wide knowledge sharing & trainings)
• Opportunity to invest in the Group’s own venture fund, Yolo Investments
• Focus on your well-being via monthly sports compensation, in-house gym and relaxing sleeping pods in our HQ, 3 health days per year, supporting mental health through Siffi, and private health insurance
• Celebrating together! Birthday day off, paid vacation days to celebrate personal life achievements, e.g., child’s first school day, marriage, etc.
• Comfortable offices with its own cafeteria in HQ, plenty of fruits, snacks, drinks, and good vibes
• Most legendary events and networking opportunities with colleagues across the whole Group
• Free parking at the office (on a first-come, first-served basis)

If you feel excited but want to hear more, don't hesitate to apply, and we will sort everything out as we go! 

Yolo Group brings next-level innovation to the worlds of gaming, fintech, blockchain, and more. Serving millions of users worldwide, the Yolo Group is committed to putting the customer at the center of the universe via a wide range of fun, fast and fair products and services. Powered by a team of 1000+ Yoloers from 60+ different nationalities around the world, the Yolo's disruptive DNA is matched only by a desire to take everything we work on "to the moon".