Risk, Fraud & Payments Analyst

Casumo was established in 2012 and has been leading the innovation of the iGaming industry ever since. Known for its unique and lovable brands including Casumo and Dunder, the group continues to develop and deliver best-in-class gaming products and experiences. We believe in the power of collective genius and look for idea generators, solution seekers and ingenious innovators that want to play a part in pioneering our brands into the future.

About the Team

We are seeking a Risk, Fraud and Payments Analyst to join our dynamic team in Skopje, North Macedonia. Reporting to the Head of RFP, you will join a team that focuses on risk, fraud and payments issues, all with the aim to give a seamless experience to our customers and safeguard our Firm.

As a Risk, Fraud & Payments Analyst, You Will:

•  Perform various checks to prevent fraud, abuse, and money laundering. 
•  Liaise with 3rd party service providers to solve payment processing issues and provide a high level of service towards the players. 
• Actively participate in team meetings. 
• Monitor and handle complex suspicious cases. 
• Perform payments reviews.
• Complete ad hoc tasks assigned by superiors. 
• Handle daily risk, fraud, and payments related reports. 
• Review accounts, carry out risk assessment before processing withdrawals, maintaining high confidentiality level, according to internal procedures. 
• Act on accounts according to internal procedures. 
• Respond to all payments related queries sent through different communication channels, always making sure that provided information is true and accurate. 
• Actively contribute to improve current internal processes to enhance the customer experience as well as effectiveness of the team. 
• Maintain fraud analysis models to improve the efficiency and effectiveness of our company systems. 
• Run client account screening and customer assessment.
• Generate reports on suspicious activity and risk management. 
• Maintain gaming regulations standards as well as business decisions. 
• Liaise with payment service providers to identify and prevent fraud. 
• Identify potential bonus hunters & fraud rings. 
• Proactively detect and action fraudulent activity. 
• Communicate suspicious and actual fraudulent activities involving players or collusion activities. 
• Determine weaknesses and vulnerabilities in the internal procedures and operation. 
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• Requirements:
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• Knowledge of iGaming, Sports betting and player behaviour - preferred
• Previous experience in a similar role is considered an advantage (not a must)
• 24/7 flexibility when required
• Creative, proactive, and willing to work
• Dynamic and accurate
• Excellent numerical and analytical skills
• Team player and positive spirit
• Knowledge of English language
• Ability to work in shifts, with office presence: 1st shift: 08h - 16h; 2nd shift: 16h - 24h;3rd shift: 24h - 08h (working days: 5 days per week)

The Perks:

• Being a part of the Casumo group provides an unparalleled experience. You’ll find yourself surrounded by the brightest minds within the most inspiring and collaborative office spaces. In addition to that, you’ll enjoy:
• Up to 4 weeks Work From Anywhere: explore the world while working remotely
• Private health insurance and office lunches
• Wellness incentives
• Access to some of the greatest tools and platforms for developing your professional skills and building success within your role
• A range of training courses, known as Casumo College, for continuous learning and growth
• An incredibly diverse team of smart, kind and motivated colleagues from more than 45 countries
• Social events (both physical &/or online) for building strong relationships with colleagues from all across the organization

Great minds don't think alike

• At Casumo we're all different. By building a team where difference is embraced, through our lived experiences, our beliefs, and who we are, we create a diverse and inclusive home for all our 'sumos. It's about keeping it real and being your true self. Because, great minds don't think alike; the more diverse we are, the better we become, together.